Managed Service Architect – Collaboration & Customer Engagement
- Hybrid
- London, England, United Kingdom
- UK Design
Natilik is a global technology solutions partner committed to guiding clients through digital transformation. We focus on building a trusted partnership with our clients, emphasizing outcomes over technology alone. Our services include products, platforms, applications, and expertise designed to deliver meaningful results.
The Managed Service Architect is part of our pre-sales design team, collaborating closely with the wider team and sales to develop managed service solutions tailored to client needs. This role involves designing service outcomes that address business challenges, leveraging clients’ technology investments, and ensuring a superior user experience in production and managed services.
The role also aims to expand Natilik’s MSP capabilities and recurring revenue streams, including 24/7 support, service delivery management, and client success management. It is an entry point for individuals with technical or service delivery experience seeking career growth in consulting or leadership.
Main activities, tasks & duties
- Collaborate with clients to capture requirements and design managed service solutions that meet their challenges.
- Articulate solutions and business value clearly through client meetings and documentation.
- Build and maintain strong relationships with clients, prospects, and internal stakeholders as a trusted advisor.
- Work with internal teams on the commercial aspects and pricing of solutions.
- Assist in scoping renewals and driving upsell of managed services.
- Support the development of managed service offerings as our portfolio evolves.
- Conduct workshops demonstrating the business value of proposed solutions.
Job requirements
What you need to succeed
At Natilik, we prioritize serving our clients and developing our people. Our core qualities include:
Non-Technical Skills & Abilities
- Relationship building across client teams and stakeholders
- Excellent communication skills to understand and explain technology simply
- Team player with collaborative spirit
- Experience in conducting client workshops and knowledge transfer
- Ability to articulate solutions and business value in proposals and presentations
- Willingness to learn, attention to detail, analytical skills, negotiation abilities
Technical Skills & Abilities:
- Knowledge of ITIL in managed service environments
- Basic understanding of Collaboration fundamentals (VoIP, SIP, Video)
- Basic understanding of Customer Engagement, especially contact centers
- Familiarity with MSP tools and solutions
- Knowledge of vendors like Cisco, Microsoft, NICE, and industry trends
We offer a range of benefits to support your growth and well-being, including annual leave, bonuses, pension, medical insurance, company shares, and more. We are committed to diversity and inclusion, reflecting the global nature of our clients and fostering an inclusive environment.
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