Retention Lead (3 Days/Week – Up to £80,000 Location: South East London, Kent, Orpington (Hybrid)
With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase — and needs someone to keep customers engaged, loyal, and active.
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back — from smarter campaigns to contact centre scripts to VIP game player engagement.
Own retention strategy across subscriptions and new game productsWork hands-on with CRM to deliver segmented campaignsUse data to guide decisions and measure impactProven experience in a retention or lifecycle role (ideally digital/subscription)Confident with data, segmentation, and customer journeysComfortable getting stuck into CRM execution and testingBonus: exposure to instant win games, contact centres, or international markets
Flexibility (3 days/week) with hybrid workingApply now and help shape the future of customer loyalty in a standout digital business….