Job Description
Account Manager (Commercial Insurance) – CII / ACII qualified
Portfolio servicing – no new-business targets
You must possess first-class technical knowledge across multiple UK commercial lines and hold the CII or ACII qualification.
Position details
- Location: Mayfair, London (office-based)
- Recruiter: Liberty Towers, acting on behalf of a progressive, technology-driven insurance broker
The organisation
Our client arranges comprehensive commercial insurance programmes for high-net-worth individuals and leading corporate clients. Celebrated for its client-centred culture and rapid growth, the firm pairs deep market expertise with cutting-edge digital tools to deliver outstanding risk management and personalisation.
The role
As Account Manager you will be the day-to-day guardian of an assigned portfolio, maintaining impeccable service standards and nurturing long-term relationships.
Key responsibilities
- Client service – answer everyday enquiries promptly and professionally, ensuring each interaction exceeds expectations.
- Policy administration – place new business, renewals and endorsements with pinpoint accuracy.
- Documentation – prepare and issue schedules, certificates, cover notes and invoices.
- Claims support – guide clients through the entire claims journey, liaising with insurers to secure swift, fair settlements.
- Risk assessment & placement – identify exposures and collaborate with underwriters to secure tailored solutions across property, liability, motor, cyber and more.
- Relationship management – build strong, positive links with clients, insurers and other stakeholders.
- Compliance – uphold FCA, Lloyd’s and internal standards at all times.
- Team support – provide reliable administrative assistance to senior account managers and directors.
What you’ll bring
- Proven success in an account-handling or similar broking role.
- Deep technical expertise across multiple UK commercial lines.
- CII or ACII qualification (essential).
- Superb written and verbal communication skills.
- Meticulous attention to detail and excellent organisational ability.
- Confidence with market software platforms and Microsoft 365.
What’s on offer
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits – private medical cover, pension and more.
- Professional development – funded CPD and clear progression routes.
- Supportive culture – collaborative, forward-thinking environment where initiative is encouraged.
Liberty Towers acts as an Employment Agency for this vacancy. All applications are handled in the strictest confidence.
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