Overview
Destination Sport Travel is a hybrid role based in our Manchester office with flexibility for homeworking, so you must live within a commutable distance. As part of the Destination Sport Group, Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional sports clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors. This is a really exciting time of growth across the business, and as a Group Business Travel Consultant you will work alongside our highly skilled team to offer first line support to our clients wishing to book group arrangements for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.
No two days are the same in our sports travel team, but on a typical day you will …
Responsibilities
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the ISO procedures manuals.
- Take ownership of complex customer enquiries received in writing or over the telephone.
- Offer a variety of flight options, explaining fare rules when booking flights.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Offer advice regarding destinations, best/most cost-effective carriers, etc.
- Take ownership and responsibility for all client queries handled until successfully concluded.
- Support any commercial agreements which are in place.
- Ensure the highest level of customer service is offered to internal and external customers at all times.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Maintain and develop relationships with key clients.
- Utilise account management skills in order to retain and grow business.
- Ensure that full support is given to the key preferred suppliers.
- Achieve own sales target and lead by example at all times.
Our ideal candidate
- Have previous experience booking group flights, and coordinating group bookings.
- Have experience dealing with high volumes of email and call requests, processing complex travel bookings.
- Have excellent Worldwide travel knowledge.
- Be proficient in using travel booking systems, including use of a GDS.
- Have experience in ticketing & reissuing of tickets.
- Be computer literate with experience of Microsoft Office.
- Have excellent customer service skills.
- Have the ability to work within a team environment to achieve team/department objectives.
- Have exceptional communication skills both verbal and written.
- Be well organized and quick to prioritise workload.
- Have the ability to think logically and consider all relevant aspects with strong analytical skills.
- Be flexible with the ability to prioritise tasks in line with business objectives.
- Have the ability to work under pressure and work to tight deadlines.
- Experience working with sports travel would be desirable but isn’t essential.
In return we offer
- The opportunity to work with world class professional sporting clubs.
- Hybrid working model.
- Highly competitive salary.
- Guaranteed day off on your birthday.
- The opportunity to sample top level hospitality packages at stadiums across the world.
- Supplier hosted networking events.
- Company funded parties.
- Opportunity for progression.
- Funded training.
- Access to wellness hub with various discounts including discounted gyms & retail providers.
- Access to discounted hotels & sporting event tickets.
So if you are looking for your next challenge, please get in touch we'd love to hear from you!
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