About The Role
To work as a member of the Consumer team, primarily performing activities relating to sales, including but not limited to, answering inbound calls and emails to the sales line/inbox, assisting customers with quoting and sales related queries, follow up sales opportunities, follow sales process to ensure regulatory compliance, assisting with reporting and hitting and exceeding B2C sales targets.
Tasks And Responsibilities
- Contribute to the growth of the Consumer fleet by retaining existing business and winning new business
- Advising and guiding drivers through the sales process particularly the technicalities of salary sacrifice
- Utilise tools available and existing sales skills to win the business, having a compliant but hard-working approach to following up customers and responding to their requirements
- Meet and exceed sales and activity based B2C targets
- Build relationships with the dealer network to ensure better access to stock cars, bigger one-off discounts where required to win deals and better support where there are any issues
- Where appropriate, identify process improvement opportunities and raise to Management, working together with other stakeholders to design and implement any changes
- Assist with customer reporting and data analysis as required, predominantly for internal reporting purposes
- Prioritise workload to ensure all deadlines are met
- Having a flexible approach to working hours in order to meet customer requirements
- Maintain databases – Dynamics, Miles and other systems used by the business
- To develop an appropriate level of knowledge of our industry and marketplace
- Support wider team objectives by assisting service team, management and other stakeholders where required
Skills and Experience
- GCSE - Level 2
- Experience of direct contact with customers
- High degree of self-motivation with a compliant but hard working approach to achieving sales targets
- GCSE's or equivalent indicating competency in oral & written communication
- GCSE in Maths or equivalent numeracy qualification
- Computer literate
- Ability to work independently AND contribute to a team performance
- High level of accuracy and attention to detail required
About You
- Creates teamwork, is flexible and maintains an organised, open, and approachable working style
- Actively creates useful internal, external, and cross-functional relationships
- Critically analyses information and solves problems, demonstrating resourcefulness, perseverance, and accountability
- Communicates professionally and thinks/plans ahead
- Strives for process consistency and service improvements
- A collaborative and engaging working style
- Ability to work autonomously and demonstrate proactivity
- Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and strong attention to detail and ability to embrace change
Who We Are
SG Fleet Group are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
Some of Our Perks Include
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
Visit https://www.sgfleet.com/au/about-us/careers for further details.
What's Next
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
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