We are looking for fantastic people to join a fresh and exhilarating company who specialise in delivering enterprise platforms and innovative mobile solutions.
Are you a forward thinking business analyst that is excited by constant innovation, from small improvements to designing systems from the ground up? We are looking for people who can merge both creative technical and commercial thinking? Can you build a customer-friendly relationship with the clients in all shapes and sizes? Can you manage projects considering all stakeholder angles?We are looking for you.
About the Company
Our client is an exciting organisation focusing on delivering enterprise platforms and innovative mobile solutions, who are growing two successful teams in the UK and in India. Our client represents the idealistic office environment of the 21 st Century promoting a multicultural, enjoy your work environment. Having recently received a considerable investment the growth of this organisation has been boosted exponentially as they now look to assert themselves even more in the UK market with a release of a new product.
About the Role
Reporting to the Head of Services and Products, the ideal candidate will support the elicitation and management of requirements across the system development lifecycle. Provides guidance to new clients and existing customers in the preparation of the requirement documents to ensure that the characteristics of the functionality are well defined, clear and understood by customers as well colleagues. Supports in managing ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
Key Areas
- Working with customers to identify and write technical requirements
- Working with customers to ensure appropriate system implementation
- Ensure exceptional Post-Sales and Operational support to all customer
- Managing small development projects using Scrum, Kanban, or Waterfall
Key Responsibilities
- Elicits, writes and reviews with a more senior colleague detailed business and system requirements from business owners and stakeholders
- Writes and produces detailed functional specifications for others
- From a business and system requirement perspective; provides supports design, development, testing, deployment and transition for less complicated functionality into operation
- Provides basic user training on new functionality and handles user queries regarding system functionality
- Assists others (or guides the technical writer) in production of operational and user documentation including release notes
- Responds to unresolved production support issues and participate in analysis and resolution on behalf of the business
- Under direct supervision, provides input and insight into the administration of project schedule, scope of work and budget, ensuring that operational teams and subcontractors understand client requirements
- Promotes the organization’s capabilities to clients, identifying where possible sales opportunities which are forwarded to head of Services and Products
Skills / Abilities Highly Desirable
- Excellent teamwork skills
- Adaptability and strong attention to detail
- Creativity and Process Design
- Mature communication skills and networking ability
- Good organization and planning skills
- Acute commercial acumen
- Computer programming Design, Implementation and Testing
- Data Analysis and Reporting
- Strong empathy with customers
- Required a minimum of 2 years’ experience
- Batchelor required Master preferred
We can offer
- Fantastic and innovative people to work with
- Be an active part in the development of world-class innovative software
- Working and learning with a team of highly qualified personnel
- An attractive salary depending on experience
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