Air Product Clerk

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Purpose** The Airfreight Operator is responsible for coordinating and managing air freight shipments from origin to destination. The role ensures that cargo is handled efficiently, documentation is accurate, and shipments comply with airline, customs, and UK regulatory requirements while meeting customer service expectations. **Key Responsibilities** Coordinate import and export air freight shipments from booking to final delivery Liaise with airlines, ground handlers, hauliers, overseas agents, and customers Prepare and process air freight documentation including AWBs, manifests, invoices, and packing lists Ensure shipments comply with customs, security, and aviation regulations Track shipments and provide regular updates to customers Handle rate enquiries, quotations, and booking confirmations Arrange collections, deliveries, and airport transfers Resolve operational issues such as delays, discrepancies, or damaged cargo Maintain accurate records within freight management systems Ensure all work complies with company procedures and UK health & safety standards **Skills & Competencies** Strong organisational and multitasking skills Excellent attention to detail Good communication skills (written and verbal) Ability to work under pressure and meet tight deadlines Confident IT skills, including freight management systems and Microsoft Office Customer-focused approach **Knowledge & Experience** **Essential:** Previous experience in air freight, freight forwarding, or logistics Understanding of air freight processes (imports, exports, or both) **Desirable:** Knowledge of customs procedures and documentation Familiarity with airline booking systems Experience handling time-critical or special cargo (e.g. pharma, dangerous goods) Dangerous Goods (IATA) certification **Personal Attributes** Proactive and reliable Able to work independently and as part of a team Calm and solutions-focused Professional and adaptable **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.