About the role:
We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK.
Working location: Hounslow, London
Key responsibilities:
- Submit accurate warranty and goodwill claims on a daily and weekly basis
- Monitor daily and weekly reports
- Resubmit all rejected claims promptly
- Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency
- Maintain records of warranty submissions and customer contributions towards goodwill claims
- Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.
- Follow up on payment of outstanding claims, processing service provider invoices
- Verify the criteria required by the factory
- Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal
- Undertake other tasks as requested by the Aftersales Manager
Skills and requirements
- Minimum 3 years of relevant work experience; familiarity with after-sales service
- Main dealer warranty experience
- Computer skills are essential
- Ability to use own initiative and multitask
- Possess exceptional organisational skills
- Team player
- Personable approach, with a polite and courteous manner
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence
- Has right-to-work in the UK
We offer:
- Performance and experience-based competitive remuneration;
- Scottish Widow workplace pension;
- 25 days paid holidays + public holidays;
- On-site free parking;
- Commute allowance;
- Car sacrifice scheme;
- Private healthcare
- Department & company wide teambuilding events;
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
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