Operations Support Manager

Location: London / South East (multi-site)

Salary: Competitive – depending on experience

Shift Pattern: Monday–Friday

Houston & Hawkes are seeking a highly organised and proactive Operations Support Manager to support our operations teams across multiple client sites. This role is ideal for a hospitality professional who thrives in a fast-paced environment and enjoys working across a variety of locations.

Working closely with our Operations Managers and General Managers, you will play an important role in supporting the day-to-day running of sites, ensuring operational standards are maintained and teams are fully supported.

This is an excellent opportunity to join a business recognised as one of the best companies to work for in hospitality, offering exposure to premium corporate environments and genuine opportunities for development.

Key Responsibilities

• Supporting Operations Managers and General Managers across multiple sites
• Providing operational support during busy periods, new openings and team absences
• Ensuring consistent standards of food, service and presentation across sites
• Supporting teams with hospitality and service delivery
• Assisting with training and operational improvements
• Building strong relationships with site teams and clients

Requirements

• Previous experience within hospitality operations or contract catering
• Strong organisational and communication skills
• Ability to work across multiple locations
• Proactive and hands‑on approach
• Full UK driving licence and access to your own vehicle

Additional Benefits

• Free meals at work
• Employee Assistance Programme
• Life assurance at two times salary
• Annual company Christmas and summer parties
• Recognition schemes and people awards
• Enhanced maternity, paternity and adoption leave
• Day off on your birthday
• Referral bonuses
• Training and development opportunities

Who We Are

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, recognised as one of the best companies to work for in hospitality and a certified B Corp.

Job Overview

Job Title

Operations Support Manager

Employment Type

Permanent

Travel, Leisure, Tourism and Hospitality

Location

Industry

Travel, Leisure, Tourism and Hospitality

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