DUTY MANAGER: EDUCATED BODY (THE SPRING)
Location: Battersea Power Station
Salary: £13.85 per hour
PT Level 3 qualified
Current shifts 32 hours pw
As Duty Manager, you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the development and will be the first and main point of contact for all queries within the Club. Your key day-to-day duties involve the operation of the entire Club facility, reporting into the Club & Spa Manager. Service Delivery will be at the highest level.
Key Responsibilities
General
- To maintain a high standard of appearance and personal hygiene as laid down by Educated Body Grooming protocol
- To show a professional attitude at all times, particularly with regard to punctuality and general manners
- Acting as the main point of contact for all queries from residents and guests
- Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Club & Spa Manager
Operations
- To maintain inventory of supplies for the operations of the club facilities
- Dealing with booking requests for all club activities, including treatments, personal training, inductions, fitness activities and external practitioner bookings
- Responsible for all administrative procedures to ensure that the club is run professionally
- Ensure that the reception area is tidy, clean and stocked at all times
- Carry out Opening and Closing procedures and ensure all set up protocols are followed for all areas
- Be responsible for the cleanliness of the entire Club and ensure that the facility standards and maintenance are always 100% by regular documented walk-throughs and follow up on issues
- Follow all Educated Body Standards and Procedures
- Efficiently deal with incoming and outgoing packages, i.e., FedEx, UPS, etc.
- Oversee and deal with incoming and outgoing business-related emails.
- Report all requests and complaints to the Club & Spa Manager and ensure issues are resolved immediately and followed up to ensure guest satisfaction
Customer Service
- To assist in the smooth flow of the resident’s journey throughout the day
- Ensuring that the highest possible guest service levels are maintained at all times
- Ensure that all guest enquiries and processing service requests and booking requests are dealt with quickly and efficiently
- To ensure a warm friendly welcome to all residents at all times. Greets all residents upon their arrival, gives the new residents tours of club and offers return residents “re-orientations".
- Anticipate resident’s needs, respond promptly and acknowledge all residents, however busy and whatever time of day it is.
- Must have the ability to courteously interact and answer all Club related questions, including health & fitness related advice with guests.
- Must have good telephone skills and follow Educated Body telephone etiquette.
- Carrying out resident inductions
- Carrying out a complimentary 30min PT sessions to each inducted resident
- Writing a complimentary program for each inducted resident
- Storing & recording lost property
Facility Management and Maintenance
- Identify and report defects throughout the Club and ensure that all hazards, injuries, defective equipment or processes are dealt with and reported in the correct manner
- Carrying out daily & weekly preventative maintenance checks & tasks on all pieces of gym equipment
- Carrying out daily & weekly preventative maintenance checks & tasks on all pieces of plant room equipment
Training
- Must attend all training courses as deemed necessary
- To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the Club
Health and Safety
- Carrying out opening & closing health & safety & cleanliness checks
- Carrying out regular facility checks in regard to cleanliness & health & safety in all areas of the facility including pool, sauna, steam, spa, gym, treatment room & changing rooms
- Carrying out spa water tests every 2 hours and pool water tests every 4 hours
- Adhering to operating procedures: SOP/EAP/PSOP
- Attending monthly emergency responder refresher training
- Act as the Professional Rescuer in the event of an emergency
- Helping to ensure the safety of all residents, guest and staff at the development
- Logging & Reporting of any equipment that may be out of order
Any other reasonable task as requested by your line manager
Skills and Experience
- It is essential you are qualified to Level 3 PT (or about to complete Level 3)
- Good written and verbal command in the English Language and have a thorough knowledge of the Hospitality industry.
- Significant experience gained within a similar role
- Previous experience of delivering excellent customer service
- Well organised with attention to detail
- Good communicator with excellent people skills
- Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure
- Must be detailed oriented, friendly and organized
- Excellent customer service, communication, and interpersonal skills required
- Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel
- Health and Safety experience.
- RLSS Emergency Responder qualified or willing to undertake
#J-18808-Ljbffr