Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast‑paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.
At H&T you’ll join a passionate team at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
- Starting salary: £37,000 (Grade 1 Store with Town Manager Allowance) (additional £3,000 to oversee two stores is not included in the base salary)
- Location: Luton & Dunstable
- Job type: Full Time, 37.5 hours per week
- Flexibility: Full flexibility from Monday to Sunday is required.
- Opportunity to earn up to £4,000 extra each year in discretionary bonuses, pro‑rated and based on performance against key KPIs.
About the role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme.
Key responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What we’re looking for
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a financial services or customer‑facing environment.
- Multilingual skills are a bonus.
What we offer
We provide a comprehensive benefits package, including:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Private healthcare plan.
- Cycle‑to‑work scheme and season‑ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference.
Apply now to join H&T and take the next step in your leadership journey.
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