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Job Title: Senior Business Analyst – Salesforce (Telco)
Contract Type: 6-Month Contract
Location: London (Hybrid 2/3 split)
Start Date: ASAP
About the Role
We’re looking for a Senior Business Analyst with deep Salesforce expertise and a strong background in the telecommunications sector. This is a high-impact role within a major digital transformation programme, focused on optimising customer journeys, deprecating legacy CRM systems, and driving value through the Salesforce platform, particularly in areas like AI and automation.
Key Responsibilities
- Define end-to-end scope and requirements across Product, Proposition, Customer Experience, and Enterprise domains.
- Lead customer and technical data migration strategy development.
- Champion Salesforce out-of-the-box (OOTB) solutions, challenging stakeholders to align with best practices.
- Align programme backlogs and delivery phases with broader business priorities.
- Analyse data to ensure business requests deliver measurable value and enhance customer experience.
- Build strong relationships across senior business and technical stakeholders.
- Maintain solution integrity throughout the delivery lifecycle.
- Present initiative scope, value, and risks to leadership, acting as the go-to expert for end-to-end analysis.
What You’ll Bring
- Extensive experience as a Senior or Lead Business Analyst in the telecommunications industry.
- Strong track record of presenting complex solutions to senior stakeholders.
- Expertise in Salesforce Communications, Service, Sales, Experience, and Marketing Clouds.
- Proven experience in large-scale CRM transformations and SaaS migrations.
- Deep understanding of cross-channel solutions (Direct, Digital, API).
- Ability to manage complex programme dependencies across business and technical teams.
- Experience with Salesforce ecosystem integrations and OOTB capabilities.
- End-to-end delivery experience, including support for trials, go-live, and post-launch phases.
Ready to make an impact?
Apply now to join a dynamic team driving innovation in the telecoms space.
Reference: AMC/JWH/SBA1L
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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