Concession Store Manager

About Mint Velvet

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

Role Overview

As a Retail Concession Manager at Mint Velvet, you will lead and motivate your team to achieve a range of brand driven KPIs and key objectives such as Customer Focus, Visual Excellence, Commerciality, Operations & Communication and Leading the Team, all while living and representing the Mint Velvet brand values.

Values

• With Soul.
• Courage & Resilience.
• Passion & Drive.
• Entrepreneurial Spirit.
• Collaborative.

Responsibilities

• Know and share the Mint Velvet brand story, understand how it shapes the here and now and influences the future of retail.
• Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store.
• Recruit a dynamic, passionate and committed store team who reflect the brand profile and foster a high-performing and efficient culture.
• Be proactive in driving your own personal development and continually improving your performance.
• Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store.
• Follow and adhere to all policies and procedures and run a sound and robust operation.
• Achieve remarkable results across sales, costs, stock loss and payroll.
• Understand the ever-changing retail landscape and use available data to drive an omnichannel approach.

Qualifications

You’ll need to have proven experience in all areas of the Manager role – having managed a small team, excelling in people management, and able to consistently deliver great service to our loyal Mint Velvet customers. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

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