Overview
Deputy General Manager – Arts & Entertainment Venue in Winchester. Up to £38,000 + Excellent benefits & Development. 37-hour week (mainly 9-5). Due to an internal promotion, we are looking for a charismatic, customer centric leader to help drive the commercial performance and improve the overall customer experience of a wonderful arts, music and entertainment venue hosting live events, workshops, exhibitions, holiday programmes and talks in the heart of Winchester.
This role is the perfect opportunity to make your mark, and high performance will be rewarded with opportunities to support the wider business and progression over time.
Key responsibilities
- Coach and inspire the service teams to go above and beyond for their customers and the business.
- Manage the venue through the daily peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience.
- Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
- Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.
- Introduce and embed the organisations new balance scorecard system.
- Act as the General Manager in their absence including every other weekend.
- Support the General Manager on developing the overall business strategy to improve commercial performance.
- Opportunity to develop and evolve the role further.
- Ongoing mentoring and development to support with future advancement to General Manager and beyond.
- Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
- 25 days annual leave plus bank holidays
- Life assurance 3x annual salary
- Health cash plan.
- Discounts on retail, leisure, going out and holidays
- Generous occupational maternity, paternity, adoption and sick pay.
- Working a 37-hour week mainly 9-5.
The person
- Hands-on business minded leader with fantastic hospitality skills.
- Experienced in coaching and inspiring teams to improve performance within a similar environment such as performing arts, theatres, live events venues, recreational facilities, entertainment venues, or visitor attractions.
- Multi-faceted operations experience possibly as a Deputy General Manager, Operations Manager, Customer Service Manager, Visitor Experience Manager, Centre Manager or Venue Manager.
- Can provide evidence of improving sales, service and operational performance in previous roles.
- Experience of managing budgets and interpreting income and expenditure lines to make business improvements.
- Experience in taking on and implementing new projects for a business.
- Ideally experience in implementing balance scorecard type metrics.
- Have your own transport or living local to Winchester.
- Able to work a couple of evenings a week for events and every other weekend.
- Ideally have an interest in music, arts, and culture and enriching the lives of the local community.
For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.
Seniority level
Employment type
Job function
- Management and Business Development
Industries
- Museums, Historical Sites, and Zoos; Performing Arts and Spectator Sports; Recreational Facilities
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