Department / Reporting To: Operations Director
Job Summary
Key Responsibilities
- Manage and supervise the warehouse team responsible for receiving, storage, picking, and dispatch.
- Schedule and coordinate staff rotas to align with workload demands.
- Coach and develop warehouse team members to meet performance expectations and improve engagement.
- Ensure outbound orders are picked accurately and on time to meet workshop processing deadlines.
- Oversee the booking-in and bin-locating of returning equipment and ensure timely return to stock.
- Maintain warehouse cleanliness, order, and compliance with health and safety policies.
- Maintain high standards of stock accuracy through perpetual and annual stock takes.
- Ensure stock security and oversee safe handling of equipment and warehouse plant.
- Develop and implement process improvements to maximise warehouse efficiency.
- Ensure daily checks are completed for all warehouse equipment (e.g., forklifts, lifting aids).
- Support compliance with ISO 9001, ISO 14001, ISO 45001, and ISO 27001 standards.
- Coordinate with the Stock Auditor to ensure timely completion of audit tasks and accuracy of records.
- Ensure maintenance tasks (site-related or equipment) are completed through the Maintenance Team.
- Generate and publish warehouse KPIs and operational reports to senior management.
- Work collaboratively with other department leads to align procedures and resolve operational issues.
ISO 27001 7.2.2, 8.1, 9.2, 10.1
Clauses This role supports Hamilton Rentals’ Information Security Management System (ISMS) by ensuring secure use of IT and AV devices, adherence to approved software policies, and awareness of data protection responsibilities. All employees are expected to follow ISMS procedures, report security incidents, and contribute to continual improvement of information security controls.
ISO Standards Alignment
ISO Standard Relevant Clauses How This Role Supports Compliance
ISO 9001 5.1, 7.1, 8.5, 9.1, 10.2 Oversees inventory accuracy, quality control, resource planning, and nonconformance resolution.
ISO 14001 5.1, 6.1.2, 7.3, 8.1 Promotes waste reduction, material reuse, and compliance with environmental handling procedures.
ISO 45001 5.4, 6.1.2, 7.3, 8.1 Leads H&S implementation in warehouse activities and ensures equipment and staff operate safely.
ISO 27001 6.1.3, 7.2.2, 9.1 Supports physical asset security and ensures access control over sensitive stock and systems.
ISO 27001 7.2.2, 8.1, 9.2, 10.1 This role supports Hamilton Rentals’ Information Security Management System (ISMS) by ensuring secure use of IT and AV devices, adherence to approved software policies, and awareness of data protection responsibilities. All employees are expected to follow ISMS procedures, report security incidents, and contribute to continual improvement of information security controls.
Competence Requirements
Knowledge & Experience
- Experience managing warehouse operations within a technical or rental environment.
- Familiarity with IT/AV products and their logistical handling.
- Experience with rental systems or warehouse management systems (e.g. RMS).
- Strong understanding of ISO standards, especially 9001, 14001, 45001, and 27001.
Skills & Attributes
- Proven leadership and team development skills.
- Strong planning and workload management.
- Effective communicator across all levels of the organisation.
- High attention to detail and ability to manage time-sensitive processes.
- Proactive, commercially aware, and solution-oriented.
Performance Measures
- Warehouse KPI reports completed and shared monthly.
- Annual stock take completed to ≥99.9% accuracy.
- Order pick rate accuracy >98%.
- All returning goods processed within 24 hours of arrival.
- ISO audit findings (if any) actioned within required timelines.
Authorities
- Authority to make process changes to improve warehouse performance.
- Manage and schedule warehouse and maintenance staff.
- Approve inventory adjustments and escalate major stock discrepancies.
Interfaces / Key Relationships
Internal: Operations Director, Engineering Manager, Sales, Stock Auditor, Maintenance Team
External: Couriers, Suppliers, Site Visitors
ISO System Support Responsibilities
- Uphold ISO 9001, 14001, 45001, and 27001 requirements in all warehouse procedures.
- Ensure safe working practices are implemented and reviewed.
- Lead internal audits, investigations, and improvement actions.
- Contribute to document control, risk assessments, and training compliance.
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