Windows 11 Support & Integration Specialist (5 months contract)

Windows 11 Support & Integration Specialist (5 months contract)

Windows 11 Support & Integration Specialist (5 months contract)

We are seeking a highly motivated and proactive Windows 11 Support & Integration Specialist to join our team. The successful candidate will play a key role in supporting users through the full integration process, troubleshooting technical issues, and delivering exceptional service in a high-pressure, financial environment. This role will also involve post-migration support, technical deskside assistance, and collaboration with project teams to meet strict deadlines and targets.

Key Responsibilities:

• User Support & Integration
• Support users through the full integration and migration process to Windows 11.
• Provide post-migration assistance and ensure user satisfaction.
• Deliver training and build strong relationships with end users.
• Technical Support & Troubleshooting
• Build and rebuild devices to meet Windows 11 specifications.
• Troubleshoot and resolve Windows 11-related issues.
• Complete deskside and technical support queries as required.
• Support the Project team with tasks, pilots, and initiatives.
• Attend team calls and contribute to discussions on best practices.
• Work to meet weekly and monthly targets within defined deadlines.
• Provide out-of-hours support when agreed in advance to support project milestones.

Requirements & Qualifications:

• Experience & Knowledge
• Proven experience supporting clients in a financial environment.
• Strong background in Windows 11 troubleshooting and integration.
• Excellent track record of delivering customer service-based support.
• Experience managing technical issues and prioritizing according to business impact.
• Strong written and verbal communication skills.
• Excellent time management and organizational skills.
• Ability to multi-task and work effectively under pressure.
• Analytical mindset and attention to detail.
• Proactive, flexible, and solution-focused approach.
• Able to work independently and collaboratively in a team.
• Takes ownership of issues and follows through to resolution and root cause.
• Demonstrable drive and motivation to achieve success.
• Strong understanding of device build processes and hardware requirements for Windows 11.
• Familiarity with ITIL practices and service desk operations.
• Previous involvement in large-scale IT migration or transformation projects.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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