Manager, Renewal Management - EMEA (12 month FTC)
About CyberArk:
CyberArk (NASDAQ: CYBR ), is the global leader in Identity Security . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk , visit our CyberArk blogs or follow us on Twitter , LinkedIn or Facebook .
Job Description
CyberArk is looking for a Manager to lead our growing EMEA Renewals team, as a member of the broader Customer Success organisation. This is a 12 month FTC maternity leave cover. The role is based in London and will report directly to the VP, Global Renewal Management.
You and your team will be critical in building efficiency, scalability and predictability into our customer lifecycle without compromising on customer experience. In partnership with Sales Account Executives and Customer Success Managers, your team is responsible forsecuring up-for-renewal dollars and identifying possible expansion opportunities. As the leader of this team you will support them in this mission and drive excellence, efficiencies and growth within the team. The ideal candidate is a motivated, strategic and process-oriented individual who has a knack for efficiency and development.
Responsibilities:
- Lead renewal processes in the EMEA region and develop, alongside the Global Renewals VP, a prioritization/automation process aimed at securing renewal revenue in the most efficient manner possible – in line with a seamless customer experience
- Partner with direct team, Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture and not only close negotiations, but also expand account opportunities via cross selling and up selling
- Pivotal in management of EMEA Renewals team’s pipeline forecasting exercises and metrics
- Drive the team process and operational rigor to support the growing Saas/Subscription renewal organization and transformation
- Identify and implement process improvements to drive efficiency and productivity
- Develop a strong relationship with the Channel to support renewal and growth opportunities through these critical partnerships
- Undertake personal and professional development opportunities that include developing and maintaining outstanding product knowledge, building deep expertise in cyber security trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, and teamwork
- Experienced at leveraging customer data/contracts and behavior to assess the health of each renewal
- Develop a playbook for renewal engagement, maximizing revenue retention and minimizing friction/risk within customer journey
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Qualifications
- Experience in growing and managing a renewals team
- Renewals and customer success management experience in a security or enterprise solution environment – SaaS experience preferred
- Experience owning pipeline forecasting in Renewals, or Customer Success, or Sales – grasp of the complexity of forecasting in a renewals/retention recurring revenue business
- Comfortability contributing to strategic initiatives like automating scalable Renewals approaches
- Data-driven mindset with a commitment to process improvement
- Advanced proficiency in closing, upselling and cross-selling with a highly strategic and collaborative approach
- Strong communication, negotiation and influencing skills
- Customer First mentality, Smart, bold but humble attitude and Continuous Improvement approach to align with CyberArk’s values
- Proficiency in SFDC, CPQ, Clari, Microsoft Office Suite a plus
Additional Information
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
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