Lead Build Consultant
WestSpring IT Limited
A mix of Workshop Lead, Senior Workshop Technical Analyst, & Workshop Technical Analyst roles available. This is an excellent opportunity to join our combined Service Desk and Workshop team, playing a vital part in the continued growth of a reputable MSP.
Reporting to the Service Desk Manager, you will work full time in our Workshop – fulfilling build requests, setting up new starters and off‑boarding leavers, following documented processes and ensuring that our clients receive an excellent service at all times.
An important part of this role is to manage the queue of tickets in the Workshop, ensuring that all work is scheduled accurately and efficiently and completed in accordance with SLA’s. Candidate will be self‑motivated, have excellent attention to detail, prioritise work, and adapt to client demands or changing priorities as needed.
We are looking for approachable and enthusiastic individuals, with excellent communication skills, a strong work ethic, and a passion for delivering outstanding results through exceptional client experience.
Main Responsibilities
- Managing the Workshop queue, ensuring all tickets are scheduled accurately and efficiently and completed in accordance with SLAs.
- Providing well‑thought out and comprehensive updates to clients, ensuring best‑in‑class client experience.
- New starters/leavers: ensuring all new joiners have a seamless IT setup (hardware, accounts, access, software) and that leavers are properly off‑boarded (secure wipe, return, stock management).
- Hardware/Software builds: fulfilling build requests, including utilising automated deployment processes where appropriate.
- Security & compliance: ensuring all builds follow company standards and data protection regulations.
Collaboration
- Work closely with the Service Desk, Projects, and Technical Consultant teams to support rollouts, upgrades, and migrations.
Skills And Experience – Must Have
- Experienced in managing and prioritising queues and scheduling work logically and efficiently.
- Substantial experience of completing builds, rebuilds and user profile creation.
- Strong knowledge of Windows OS deployment and imaging tools (Autopilot, Intune, etc).
- Solid understanding of Office 365 administration and account provisioning.
- Excellent hardware troubleshooting skills across desktops, laptops, and mobile devices.
- Ability to plan and manage multiple tasks independently, with strong attention to detail.
- Excellent communication skills and ability to liaise with technical and non‑technical colleagues.
- Ability to establish and maintain cooperative working relationships with colleagues and stakeholders in a professional, consistent manner.
Desirable
- Experience of automation & process improvement: identifying repetitive tasks and introducing automation/scripting solutions (PowerShell, Intune policies, Group Policy, etc.) to increase efficiency and consistency.
- Ability to set and maintain technical and quality standards for all workshop processes.
- Documentation: experience creating and maintaining detailed technical guides, build documents, and handover notes for the Service Desk.
Why Join WestSpring
WestSpring offers unparalleled levels of IT service delivered via our unique unlimited concept, turning the typical IT service contract on its head. We specialise in providing IT consultancy and support services to businesses across the UK. We believe that great IT is great for business, and we build long‑lasting relationships with clients.
We only use products and systems of the highest quality, constantly evolving, reviewing, and enhancing our service offering. We are a fast‑paced business where no two days are the same. Our culture is what makes us different. We nourish our people and help them thrive in their chosen field.
What We Offer
- 25 days holiday + bank holidays
- Flexible working
- Full health insurance
- Games room including consoles, pool table, tennis table, dartboard
- Well stocked kitchen with coffee machine, teabags, monthly breakfast club, breakfast food, office pick‑n‑mix, drinks fridge
- Monthly company update day – briefing from the Board, team meetings, training sessions, and a ‘grand’ lunch
- Quarterly social events (go‑karting, paintballing, golf days, quiz night)
- Summer & Christmas celebrations – large company‑wide events twice a year
- Employee Assistance Programme / Support
- Employee & Client referral scheme up to £1,000
- Professional development opportunities: internal training, external certification, soft skill development, industry training/conferences, and everything in between
How To Apply
To apply please:
- Upload your CV
- Upload a covering letter describing your preferred role, matching your experience to the job description, and answering the following questions:
- Explain why you would like to work at WestSpring, and why you should join the team?
- Describe the unique skills and/or experiences you bring that make you a good fit for this role?
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