Overview
We are searching for a Dual Retail Store Manager to lead and oversee operations at our London Harrods and Hamleys stores. This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
The Role and Candidate
We are searching for a Dual Retail Store Manager to lead and oversee operations at our London Harrods and Hamleys stores! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.
Responsibilities
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Develop and implement strategies to achieve sales targets and improve store performance
- Provide exceptional customer service and resolve any customer issues or complaints
- Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
- Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
- Oversee cashier point operations, including daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
- Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
- Ensure compliance with all company policies, procedures, and relevant regulations
- Be available to work flexible hours
Required Qualifications
- Proven experience (4+ years) in retail management, preferably in a similar industry
- Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
- Fluent in professional English, with excellent verbal and written communication skills
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Proven ability to develop and implement strategies to achieve sales targets and improve store performance
- Excellent organizational and problem-solving skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
- Team-oriented with the ability to foster a positive work environment
- Candidates with less experience can also apply for the Assistant Store Manager position
Desirable but Not Essential
- Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
- Experience in the toy or collectibles industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
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