Customer Success Executive

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Overview

My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.

They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.

What the Customer Success Executive will be doing:

• Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
• Identify opportunities for growth by relaying information back to the Account Management team
• Respond to support queries, provide answers and be the go-to guide
• Promote the value of the product
• Assist in creating training courses and educational materials
• You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary

What the Customer Success Executive should bring:

• Possesses an entrepreneurial spirit
• Proven work experience in a Customer Success role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Possess a strong work ethic and relentless attitude to achieve success
• Open to a culture of innovation, professional development and collaborating with others in a team

What the Customer Success Executive will get in return:

You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.

What do next:

Apply now and get in touch with Alex.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Administrative

Industries

• Human Resources Services
• Technology, Information and Media

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