Overview
Job Overview
We are seeking an experienced and motivated Assistant Store Manager to join our dynamic team. The successful candidate will play a critical role in supporting the Store Manager in all aspects of daily operations, with a particular focus on supplier management, inventory control, and customer service excellence.
Apart from management of the day-to-day operations, you will also ensure that the team morale is high, and the Shakeii values alongside commercial success are achieved.
Key Responsibilities
- Supplier Management & Inventory
- Manage relationships with suppliers, negotiate favourable terms, and maintain strong partnerships to ensure optimal product availability
- Oversee the ordering process from suppliers, ensuring appropriate stock levels are maintained and minimizing waste
- Monitor inventory levels, conduct regular stock audits, and implement effective inventory management strategies
- Coordinate with distributors and wholesalers to ensure timely delivery of products
- Operations & POS Systems
- Utilise and maintain the store\'s Point of Sale (POS) system for inventory tracking, sales analysis, and operational efficiency
- Generate and analyse reports from the POS system to inform business decisions and optimise store performance
- Ensure proper implementation of POS features for real-time stock tracking, automated reordering, and data analytics
- Assist in opening and closing procedures, including register management and daily financial reconciliation
- Sales & Marketing
- Support the implementation of marketing strategies to drive store traffic and increase sales
- Analyse sales data to identify trends and opportunities for growth
- Collaborate with the commercial team on promotions, new product launches, and customer engagement initiatives
- Ensure attractive visual merchandising and store presentation to enhance the customer shopping experience
- Customer Service & Team Management
- Deliver exceptional customer service and resolve customer complaints promptly and effectively
- Train, supervise, and motivate sales associates to maintain high standards of customer service
- Create employee schedules, conduct performance reviews, and implement coaching as needed
- Promote a positive work environment and strong team culture
Qualifications & Skills
- Essential Requirements
- Fluency in Chinese (Mandarin or Cantonese) and English, both written and spoken
- Previous retail management experience, preferably in grocery or food retail
- Strong understanding of supplier management and ordering processes in retail environments
- Proficiency with POS systems and inventory management software
- Excellent customer service and communication skills
- Strong leadership abilities and team management experience
- General Management Support
- Assist Store Manager with scheduling, budgeting, and staff development
- Supervise daily operations during Manager\'s absence
- Support recruitment and training of new team members
- Ensure compliance with company policies and procedures
- Preferred Qualifications
- Experience in grocery retail specifically, with knowledge of food handling and storage requirements
- Understanding of Chinese culture and food products to better serve our customer base and manage suppliers
- Knowledge of retail marketing strategies and sales techniques
- Experience in financial management, including budgeting and cost control
What We Offer
- Competitive salary based on experience and qualifications
- Opportunities for career advancement and professional development
- A dynamic and inclusive work environment
- Employee discount program and additional benefits
Working Hours
- Full-time position requiring flexibility to work evenings, weekends, and holidays as needed
How to Apply
If you are a driven and ambitious retail professional looking for a new challenge, please submit your application, including your CV and a cover letter.
Job Types: Full-time, Temp to perm
Contract length: 12 months
Requirements
- Bachelor\'s degree in business management, hospitality, or a related field (Master\'s degree is a plus).
- Proven experience in managing retail outlets, in the food and beverage industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical and problem-solving skills.
- Knowledge of food safety regulations and health standards.
- Financial acumen and budget management experience.
- Adaptability to changing market conditions and trends.
- Proficiency in using various software and technology for operational management.
Benefits
- Company Discounts
- Company Pension
- Bonus & Incentive Schemes
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