Compliance Consultant – 12 months contract – Hybrid (London)
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My client has in the last 18 months set up a new team within their organisation in the area of payments acceptance.
The team needs a new person to come in and ensure that the team is covering and adhering to all areas of compliance with respect to Standard Operating Procedures (SOPs) and Job Aids.
You will do sample internal audits, ensure all procedures are adhered to, everyone on the team is trained and aware of the policies to insure internal and legal and regulatory compliance and company policies and procedures
As the company operates in financial services specifically card scheme payments, experience of this area is preferred.
Compliance & Process Control Specialist
About the Role
We are seeking a detail-oriented Compliance & Process Control Specialist to ensure that our team operates in line with company policies, industry regulations, and best practices. This role is critical in safeguarding our compliance culture, reviewing and enhancing controls, and fostering collaboration between management and staff to ensure procedures are clear, effective, and consistently followed.
Key Responsibilities
- Monitor team adherence to company compliance rules, policies, and regulatory requirements.
- Review and maintain Standard Operating Procedures (SOPs), job aids, and process documents in collaboration with managers and internal stakeholders.
- Design, implement, and regularly review operational controls to ensure compliance.
- Conduct internal checks, dummy audits, and case reviews to validate adherence to procedures.
- Oversee the staff training compliance program: track completion, follow up with managers, and ensure mandatory trainings are up to date.
- Support the complaints-handling process, ensuring alignment with regulatory standards in the financial and regulated environment.
- Facilitate communication across teams to reinforce compliance awareness and expectations.
- Work closely with management and internal representatives (e.g., compliance, risk, legal teams) to ensure SOPs and job aids meet regulatory and company guidelines.
- Drive continuous improvements by updating SOPs and processes on a regular basis.
- Act as a compliance ambassador within the team, fostering a culture of accountability and integrity.
Qualifications & Skills
- Proven experience in compliance, audit, risk management, or process control (preferably in a financial services or regulated environment).
- Strong knowledge of compliance frameworks, complaints handling processes, and regulatory standards.
- Excellent attention to detail with strong analytical and critical thinking skills.
- Experience creating, reviewing, and maintaining SOPs, job aids, and internal controls.
- Strong interpersonal and communication skills to engage with management, staff, and regulatory partners.
- Ability to conduct audits or case reviews with accuracy and objectivity.
- Proactive, organized, and capable of managing multiple priorities.
Preferred Experience
- Familiarity with Salesforce as a tool for case management, reporting, and compliance tracking.
- Experience with regulatory bodies and compliance standards in the financial industry.
- Prior role in compliance operations, internal audit, or quality assurance.
What We Offer
- Hybrid flexible working options
- An opportunity to play a key role in maintaining compliance excellence.
- A collaborative environment where your input directly impacts operational integrity.
Location: London/Hybrid. The company formal policy is currently 2 days a week on site, rest remote. Though this team are flexible so could be 1 day on site one month, 6 days the next month.
12 months contract
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