Key Account Manager

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Our client, a well-established global partner in the digitalisation of the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.

As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses.

About The Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.

You’ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client’s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities

• Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
• Understand clients’ goals, challenges, and business environments to proactively propose relevant solutions
• Drive retention and customer satisfaction through regular engagement and value-driven conversations
• Promote adoption of software solutions and ensure successful implementation and utilisation
• Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
• Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
• Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
• Monitor market trends and customer feedback to inform account planning and strategy
  
  

Requirements:

• Proven success in sales or account management roles, ideally in the software or digital solutions space
• Strong experience managing key accounts and developing long-term client partnerships
• Knowledge of the Autodesk ecosystem or similar digitalisation platforms
• Ability to translate complex technical features into compelling business benefits
• Strong strategic thinking and analytical mindset, capable of developing and executing account plans
• Excellent relationship-building, verbal, and written communication skills
• Proficiency in CRM systems and sales analytics tools
• Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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