Overview
Join to apply for the Train Manager- Weekends Only role at Merseyrail
Application Deadline: 18 September 2025
Department: Train Managers
Location: All Depots - Birkenhead Central TCD, Kirkdale TCD, Southport TCD
Compensation: £16,630 / year
Description
Weekend Train Manager – Join Our Dedicated Traincrew Team Part Time
Locations: Birkenhead Central TCD, Kirkdale TCD, Southport TCD
Hours: 17.5 per week, 8.45 hours on a Saturday and Sunday Only. Commit to working early (05:00 hrs Start), late (18:00 hrs Start) – without relying on public transport.
Training: 6 weeks full-time (Monday to Friday, 08:30–16:00) based at Kirkdale TCD starting approximately mid October
Pay: Pro-rata salary £16,630 based on full-time equivalent, trainee rate will apply during training
At Merseyrail, we take pride in delivering safe, reliable, and friendly services to the communities we serve. As a Train Manager, you’ll play a key role in creating a positive experience for our passengers, acting as the public face of Merseyrail onboard our trains.
You’ll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you’ll help shape the quality of travel our passengers expect and deserve.
Want to learn more? Then please watch our Train Manager video below to get an insight into the job, the challenges you may face, and what makes this role so rewarding. It\'s a great place to start before applying.
Recruitment note: video can only be viewed via our Merseyrail careers page and watching the video is part of our application process.
Key Responsibilities
- Be the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train.
- Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
- Communicate with individuals and small groups providing information on routes, schedules and connections.
- Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
- Ensure our passengers board and alight the train safely.
- Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
- Ensure the train environment is comfortable by reporting any defects identified on board.
- Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.
Experience, Knowledge, And Skills
- Commitment to work the hours stated.
- Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
- You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
- Self-disciplined, with the ability to work independently using your own initiative.
- Able to work to and enforce strict industry standard rules and regulations.
- Punctual with excellent time management skills, ensuring your train departs as scheduled.
- Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
- Good problem-solving skills.
- Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
- Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
Recruitment Process
Due to the high volume of applications expected, please note the following:
- We will not be able to provide updates during the initial 4-week application window.
- All applications will be thoroughly reviewed, and only those who meet the required criteria will be invited to the next stage.
If Shortlisted
- You’ll be invited to complete a 45-minute online Customer Service Situational Judgment Test
- Those who pass will move on to psychometric testing
- If successful, you’ll be invited to attend an in-person interview
- Final stage: Conditional job offer (subject to medical clearance and training course availability)
Seniority level
Employment type
Job function
- Administrative
- Industries
- Transportation/Trucking/Railroad
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Merseyside, England, United Kingdom
1 week ago
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