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Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid-senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation
- Manage and develop teams through coaching, rota planning, performance management, and succession planning
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
- Manage supplier relationships, stock control, and operational readiness for peak trading periods
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered
- 5-12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations)
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel)
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location)
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
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