IT Trade Floor Support
A leading financial institution is seeking a highly motivated and technically skilled IT Trade Floor Support to join its Engineering team in London. The successful candidate will provide first and second‑line technical support to front‑office and corporate users, ensuring the reliability and performance of critical trading systemsCommercial desktop environments. This role requires a customer‑focused technologist with strong communication skills, exceptional problem‑solving abilities, and the capacity to thrive in a fast‑paced trading environment.
Key Responsibilities
- Provide first and second‑line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
- Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
- Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
- Administer and support core platforms including Microsoft 365, Gsuite, Citrix Bedeutung, SCCM, and Intune.
- Troubleshoot and resolve hardware, software, and network‑related issues on Windows client/server systems.
- Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
- Assist in user onboarding and off‑boarding, ensuring secure and compliant technology setup for new and departing employees.
- Maintain accurate documentation for incidents bly processes and configuration changes.
- Collaborate with infrastructure, networking and application support teams to ensure seamless IT service delivery.
- Participate in internal audits, system reviews, and ongoing service improvement initiatives.
Required Skills and Experience
- Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
- Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite, and Citികളുടെ** platforms.
- Experience with Manage Engine, WSUS, and automated software deployment.
- Basic PowerShell scripting for user and system administration.
- Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
- Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
- Understanding of ITIL service management processes and ticketing systems.
- Understanding of AGILE work methodology.
- Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments.
- A proactive and customer‑oriented approach to technical problem solving.
Education and Certifications
- Bachelor’s Degree in Computing Systems or related field (required).
- Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred).
- ITIL Foundation certification is a plus.
Why Join Us
- Be part of a global financial institution with a strong focus on technology‑driven innovation.
- Work alongside front‑office and technology teams in a dynamic trading environment.
- Opportunity to grow within a collaborative, service‑oriented IT organization that values technical excellence and professional development.
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology and Finance
Industries: IT System Operationsिसपेय Maintenance, Financial Services, and Banking
London, England, United Kingdom
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