Application Support Analyst

Technical Operations Team Lead

Slough | Up to £40,000 + Benefits

Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you’ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high‑performing. You’ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team.

What’s on offer:

Full‑time office‑based role with a supportive, growth‑focused technology environment, exposure to modern cloud and integration platforms, and opportunities to contribute to digital transformation initiatives within one of the UK’s most respected retail brands.

What we’re looking for:

• Experience managing middleware or integration platforms and APIs, with an understanding of payloads, authentication, and data flows
• Hands‑on experience with Azure DevOps for ticket, sprint, and release management
• Knowledge of Microsoft Business Central or Dynamics applications, Microsoft 365, and Excel (lookups, pivot tables, data analysis)
• Understanding of service management principles (incident, problem, change control)
• Analytical, organised, and collaborative approach with strong problem‑solving and documentation skills.

If you’re an analytically minded, technically capable operations professional who enjoys solving complex system challenges and improving the way technology supports the business, this role offers the ownership, exposure, and collaboration to make a real impact in a dynamic retail environment.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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