People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for two passionate Business Analysts to join us.
The Role
The Business Analyst Role reports to the Strategy & Transformation Director and will join the technology delivery team working alongside Programme Managers. You will be part of an exciting and growing global area within Pret with huge ambition bringing together multi-disciplined small teams to deliver market-leading customer experiences. You will enjoy frequent communication with project stakeholders and be an active player in a flourishing technology community.
You will provide effective business analysis through interaction, understanding and review of both the existing systems and processes within Pret to how they might be affected by new systems and the implementation of those systems.
You will collaborate with various support centre teams, third party suppliers, shops and franchise partners to design, build and implement solutions to business problems globally.
What will I be doing?
- Consult on the analysis of business opportunities and applications, and interface with users to determine system needs and requirements to uncover the underlying business issues that need to be addressed and discover any information related to the project.
- Analyse new business requirements by organising, specifying and modelling the requirements to ensure that they are complete and unambiguous. You will ensure that the documentation of the requirements is in a layout and format that can be easily shared and understood by stakeholders.
- Facilitate sessions with business stakeholders to map out current and future state business processes, identifying inefficiencies, bottlenecks and opportunities for process improvements.
- Create detailed diagrams and documentation that represent business processes, including inputs, outputs, data flows, and system interactions, ensuring clarity and consistency in understanding across all stakeholders. You will validate and verify requirements, making sure that the requirements map to the business need being addressed, they are approved by all the appropriate stakeholders and that they meet the relevant quality standards, including all financial controls via stakeholder walkthroughs.
- Support the business teams in defining the benefits case, shaping ROI models and assessing solution options, working with delivery partners as required.
- Liaise with the digital & engineering teams as well as technology delivery partners during the systems development life cycle.
- Utilise quantitative and qualitative analysis techniques to measure the effectiveness of existing processes and identify areas for enhancement. Propose actionable process changes or enhancements based on analysis findings, aimed at improving efficiency, reducing costs or enhancing service quality.
- Verify that mapped processes and proposed improvements adhere to regulatory requirements, internal controls and industry best practices.
- Assist in the implementation of approved process changes, including providing input on system requirements, participating in testing activities and supporting change management efforts.
- Coordinate user training in new capabilities and provide support as required on newly implemented systems during the early life support period.
Skills and experience
- Excellent understanding of retail systems and business analysis, business process mapping and engineering, coupled with at least 5 years of relevant domain experience.
- Comprehensive knowledge of Business Process Model and Notation (BPMN) standards, with proven experience in utilising BPMN 2.0 for creating detailed, standardised business process diagrams that facilitate clear communication and understanding across all levels of the organisation.
- Proven experience in the full life cycle of projects including business change management and managing packages of work within a project.
- Experience of multi-site, multi-country business requirements with an understanding of Enterprise Planning systems across Food, Operations, HR and Finance functions.
- Ability to work unsupervised and to be innovative and creative.
- Must be a problem solver and strategic thinker.
- Experience in Data Modelling and AI concepts, technologies and applications.
- Proficient in PowerPoint, Excel, Visio, Confluence, Jira and Miro.
- Clear communication, both verbal and written, and the ability to influence and interact with different levels of stakeholders, delivery partners, and franchise partners with excellent presentation skills.
Pret offers:
- Competitive salary and annual bonus
- 33 days holiday a year including Bank Holidays
- Private healthcare
- Life assurance
- Pret pension scheme
- Season ticket loan
- Free lunch and drinks
- 50% discount in Pret shops worldwide
- Great reward and recognition events
- Legendary parties
At Pret, we embrace a hybrid working model, with our team spending three days a week in our London Victoria office. The salary band for this role is £65,000-£80,000. The deadline for applications for this role is 1st April 2025.
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