IT Training and Communications Lead (Contract)
IT Training and Communications Lead (Regional Role – Global IT Organization, Investment Banking)
Our investment banking client is seeking an IT Training and Communications Lead to support the regional execution of a global communication and adoption strategy for our Information Technology organization within their organization. This role is part of a global team driving a firm-wide agenda to enhance user engagement, technology adoption, and awareness. The ideal candidate will have strong communication skills, an ability to simplify complex technical topics for diverse audiences, and a proactive approach to driving change in a dynamic environment.
Responsibilities:
- Execute regional communication, training, and adoption initiatives in alignment with the global strategy.
- Collaborate with regional and global stakeholders: Tailor messaging and delivery methods based on audience needs.
- Act as a bridge between technical teams and end users: Translate complex IT concepts into clear, accessible language.
- Manage project rollouts: Oversee the rollout of new projects as needed, ensuring smooth transitions.
- Support internal marketing campaigns: Key contributor to designing and executing the delivery of internal marketing campaigns, including driving adoption of key IT initiatives firmwide.
- Develop and distribute user-friendly materials: Create comprehensive learning materials, including manuals, FAQs, web pages, newsletters, presentations, and videos that are both informative and user-friendly.
- Host engagement events: Plan and execute events to keep end users informed and engaged.
- Lead dynamic trainings: Conduct engaging, organization-wide trainings on various software applications and system security, both virtually and in-person.
- Collect feedback from end users: Identify adoption challenges and work with global teams to enhance communication and training approaches.
- Evaluate and improve: Assess the effectiveness of each educational session and communication plan; provide insightful feedback to management and IT teams.
- Report progress: Generate executive reports on training and communication progress, effectiveness, and plans.
- Support ad hoc requests: Provide support for all other ad hoc learning and communications requests as required.
Desired Skills & Qualifications:
- Industry Experience: 4+ years in the technical industry preferred, working as an IT trainer, in a communications role (corporate communications, learning communications), business analyst, marketing, or similar. Experience in an IT or financial services environment is a plus but not required.
- Regional Responsibility: Based in London, responsible for all EMEA populations and some responsibilities in APAC.
- Communication Skills: Strong written and verbal communication skills, with the ability to create clear, engaging, and concise content. Comfortable communicating to a global audience using multiple channels and mediums.
- Technical Translation: Ability to translate technical concepts into non-technical language for a broad audience.
- Training & Education: Experience in training delivery, instructional design, or user education.
- Content Creation: Skilled in writing and simplifying complex information and technical terms, making it relevant, engaging, and valuable. Familiarity with communication tools such as email platforms, intranet publishing, and content management systems.
- Design & Creativity: A design background or high aptitude for creativity is highly desired. Experience with UI/UX design is a plus. Skilled in using Canva, PowerPoint, Excel, and SharePoint Designer is a plus.
- Organizational Skills: Strong organizational skills with the ability to manage multiple projects and meet deadlines.
- Change Management: Understanding of change management principles and how they apply to technology adoption.
- Team Collaboration: Strong ability to work on a team and communicate effectively at all organizational levels.
- Proactive Mindset: Demonstrated ability to solve problems using judgment and analysis, providing practical, timely, and proactive communications guidance and support. Highly enthusiastic and driven to get things done efficiently and effectively.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology and Training
Industries
Financial Services and Investment Banking
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