Overview
Join to apply for the Sales Consultant role at Berkeley Group Plc.
Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to build fantastic homes in amazing places. Our bespoke approach sets us apart from our competitors, and we refine as a company to develop some of the most complex sites into successful mixed-use developments.
At the heart of what we do is a strong team committed to exceptional customer service, delivering high quality homes and sustainable communities. Our culture emphasises attention to detail, strong communication, ownership, and pride.
The role
To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales Team Leader and assisting the line manager in dealing with enquiries, managing customers’ expectations and demonstrating our KPI targets.
This role requires travel to sites in Oxfordshire, Berkshire and Buckinghamshire - Predominantly Wallingford and High Wycombe
- To maintain sales targets on the project in accordance with the business forecast and budget
- Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
- To ensure compliance with Sales Department processes, procedures and reporting
- Adhere to Group Health and Safety standards
- Act in accordance with company Culture and Values of “Our Vision” commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
- Qualifying enquiries and booking and confirming appointments
- Dealing with and supporting agents, introducers to close deals, building and maintaining relationships
- Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the international market
- Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered
- Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets
- Achieve and exceed profitable sales targets by excelling in selling skills, delivering exceptional service and behaviour to all customers
- Demonstrate professionalism at all times and with everyone you encounter
- Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
- Provide exceptional customer service to all you come into contact with
- Proactively manage every customer so each is highly satisfied with the service
- Represent the brand to the highest professional standards of business by upholding presentation in all a customer sees, hears and feels
- Manage and check all documentation required to ensure consumer code compliance
- Liaise with project and customer service departments as required
- Proactively work to devise and suggest new marketing ideas to drive lead generation for the developments
Experience required
- Experience of similar residential schemes or property industry is required
- IT literate with Microsoft Office (Outlook, Excel)
- Comfortable with conducting virtual appointments for the development
- Strong interpersonal skills and presentation skills
Person Specification
- Proactive, self-driven, results-oriented with a positive outlook
- Having the right attitude and transparency
- High degree of personal loyalty & integrity
- Keen to deliver exceptional customer service
- Flexible and reliable
- Credible and comfortable in dealing with a wide variety of stakeholders
- Reliable, tolerant, and determined
- Team player
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and business like
- 25 days annual leave, increasing with service to 33 days
- Health and wellbeing benefits including Private Medical Insurance
- Lifestyle benefits including access to an online discount platform
- Group life assurance
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Seniority level
Employment type
Job function
Sales
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