Company: HB Travels
Location: Lancashire
Posted: April 11th, 2026
We are seeking a reliable and customer-focused Client Service Associate to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and providing quality service throughout the travel planning process.
As a Client Service Associate, you will help respond to client inquiries, assist with travel-related requests, and support a positive customer experience from start to finish.
Respond to client inquiries via phone and email
Assist clients with travel questions, reservations, and general support
Provide accurate information regarding destinations, policies, and procedures
Maintain professional and courteous communication
Follow company service standards and guidelines
Document client interactions as required
Strong communication and interpersonal skills
Customer service experience preferred but not required
Ability to work independently and manage time effectively
Comfortable using computers and online systems
Detail-oriented with a client-first mindset
Interest in the travel industry is a plus
Training and ongoing support
Flexible scheduling options
Opportunities for growth within the travel industry
Supportive and team-oriented work environment