Job Overview
We are looking for an experienced and sales‑driven Senior Sales Associate to join our luxury retail environment, specialising in Ready-to-Wear and Made‑to‑Order services. The ideal candidate will be confident managing VICs, consistently exceeding sales targets, and supporting overall business growth. As a Senior Sales Associate, you will deliver exceptional service to a high‑profile clientele while maximising revenue opportunities and upholding the highest standards of professionalism.
Key Responsibilities
Sales & Clienteling
- Drive sales and exceed targets using strong product knowledge and refined sales techniques across Ready‑to‑Wear and Made‑to‑Order.
- Provide a luxury, personalised shopping experience, offering tailored styling advice and bespoke solutions.
- Manage the complete sales cycle for new and existing clients, ensuring a seamless and elevated experience.
- Develop and implement strategies to increase sales through Made‑to‑Order services, product launches, and exclusive events.
- Stay informed on fashion trends and seasonal collections to provide expert recommendations.
VIC Relationship Management
- Manage and grow a dedicated VIC portfolio.
- Build and maintain long‑term relationships with top clients through regular, personalised follow‑ups.
- Create tailored CRM tools and clienteling strategies to track preferences, key dates, and purchasing patterns.
- Support and participate in exclusive fittings, in‑store activations, and trunk shows to drive engagement and high‑value sales.
Sales Leadership & Target Achievement
- Consistently exceed personal and store KPIs, demonstrating a strong commercial mindset.
- Identify and nurture new VICs and high‑potential leads through exceptional relationship building.
- Act as a mentor to junior team members, supporting them in achieving their sales goals.
- Contribute strategically to business development initiatives.
Store Operations & Team Collaboration
- Partner with store management to ensure sales strategies align with store goals and luxury standards.
- Support visual merchandising efforts to maintain an elevated store environment.
- Collaborate with stock and inventory teams to ensure product availability and access to new collections.
- Provide leadership during peak trading periods, managing client flows and maintaining exceptional service standards.
Key Requirements
- 3+ years of experience in luxury retail, ideally with exposure to VIC management and consistent sales overachievement.
- Strong expertise in Ready‑to‑Wear and Made‑to‑Order, with the ability to offer highly personalised solutions.
- Proven track record in surpassing individual and store‑wide sales targets.
- Outstanding clienteling skills with the ability to build long‑term relationships with high‑net‑worth clients.
- Deep knowledge of luxury fashion, tailoring, trends, and craftsmanship.
- Highly organised, proactive, and commercially minded.
- Professional, polished, and capable of representing the luxury customer experience at the level expected of a Senior Sales Associate.
- Flexibility to work weekends, evenings, and high‑traffic periods.
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