Department: Student Wellbeing
Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site)
Type of Contract: Permanent – Part Time – 30hrs per week
Working Days/Shift Pattern: Wednesday – Sunday (Wednesday to Friday 2pm‑8pm & Saturdays and Sundays 3pm‑7:30pm). Days and hours are fixed and not negotiable.
Salary: £24,000‑£27,000pa PTE (Pro Rata from £32,000‑£36,000pa FTE)
GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Role Overview
The purpose of this role is to provide guidance and support to GBS students in their learning, well‑being and engagement throughout their studies. Your key task will be to address student well‑being by pastoral support and by guiding students to services appropriate to their needs. GBS Well‑Being Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. You must know all services and academic programmes offered by GBS, as well as appropriate external agencies, and be ready to refer students to appropriate services. The Student Well‑Being Officer reports into the Student Well‑Being Manager.
Please note, we are unable to offer sponsorship for this position.
Responsibilities
- Managing student referrals in partnership with the Student Well‑Being Manager, acting as a link between the Well‑Being Office, the relevant academic team and relevant internal and external services.
- Providing pastoral support to students who may be experiencing social or emotional issues. Ensuring students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom.
- Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies.
- Providing immediate assistance to students on a drop‑in and appointment basis.
- Maintaining accurate student Well‑Being records and information and ensuring confidential records are held and shared in line with GDPR requirements.
- Assisting with the organisation of health and well‑being social activities and events for students.
Qualifications
- Bachelor’s degree in the relevant area, preferably health related.
- Prior experience in an adjacent or similar role, preferably within higher education.
- Knowledge of the DDA, SENDA and how to implement their guidelines.
- Knowledge of the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs.
- Experience working with a range of physical disabilities and specific learning difficulties encountered in mainstream settings such as dyslexia, dyspraxia, attention deficit and Asperger’s syndrome.
- Experience of selecting and using appropriate assessment materials, scoring results, converting raw scores to derived scores, analysing results, drawing conclusions and making recommendations.
- Ability to discuss students’ needs in a sensitive manner and to plan a programme of additional support to facilitate outcomes of personal targets and tutor targets.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discount platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries
Education
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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