Must be looking to step out of the hospitality industry
The Opportunity:
Actively looking for someone who is looking to step out of the hospitality industry and step into an exciting new environment.
We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.
This is a great opportunity for someone from a Hospitality Manager, Restaurant Manager, Bar Manager, Front of House, Operations Manager, Site Manager, Health and Safety Manager, Customer Experience Manager or similar role.
The Role:
- Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
- Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
- Identify, assess, and mitigate operational risks in real time and through forward planning.
- Ensure all operational procedures are followed, reviewed, and improved where necessary.
- Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
- Act as a key decision-maker during incidents, disruptions, or operational challenges.
- Oversee the Customer Experience Team, setting clear expectations and standards.
Required Skills:
- Proven experience in a heavily operational role.
- Strong understanding of how multi-functional sites operate.
- Highly organised, resilient, and able to remain composed under pressure.
- Strong communication skills with the ability to lead, influence, and challenge where required.
- Experience working in fast-paced, seasonal, or customer-driven environments.
- Naturally proactive and solutions-focused.
- Passionate about operational excellence and customer experience.
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