Conference and Events Sales Assistant Manager
Overview
As Conference and Events Assistant Sales Manager, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. You will develop the team through onboarding and continued development to ensure that the Conference and Events and related teams are prepared to offer an exceptional conference and event experience.
Responsibilities
- Assist the Conference and Events Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
- Ensure the highest standards of conference and banqueting business processes
- Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance
- Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
- Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the booking channel used
- Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
- Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through structured training calendars and programs
- Maintain strong internal control of the working environment, ensuring compliance with Hilton and the Hotel brand's policies and procedures
- Ensure communication meetings occur and are documented with minutes on a monthly basis
- Manage staff performance in compliance with company policies and procedures
- Recruit, manage, train and develop the Conference and Events Team
What are we looking for? / Qualifications
- Demonstrated previous experience in a similar role
- Proven commercial acumen
- Ability to demonstrate negotiation and influencing skills
- Effective management skills
- Ability to manage conflict effectively
- Positive attitude and excellent communication skills
- Ability to work under pressure
Desirable capabilities
- Previous experience working within the hospitality industry
- Commercial and industry knowledge
Details
- Work Location: Hilton London Heathrow Airport
- Schedule: Full-time
- Brand: Hilton Hotels & Resorts
- Job function: Management and Manufacturing
- Industries: Hospitality
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