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About Wessex Internet
We are a fast-growing, innovative Internet provider, delivering full-fibre broadband across rural areas in the Southwest, including Dorset, Somerset, New Forest, and now expanding our network into Wiltshire. Dedicated to delivering lightning-fast broadband to thousands of countryside homes and businesses, we are different to most Alt Nets in that we design, build, and operate our own network to ensure every connection meets our high standards.
Late last year, we celebrated an exciting milestone in connecting our 10,000th customer to our full-fibre service. This achievement highlights our commitment to exceptional customer service and is reflected in our customer reviews and trust pilot scores.
We’re a growing business built on teamwork, where each contribution is valued and has a part to play in our successes. With a focus on personal and professional growth, we offer endless opportunities to make an impact. As we continue to grow, we are seeking passionate individuals to join our team.
The Role
Wessex Internet is excited to offer a great opportunity for a driven and confident Sales Executive to join our team. The role would suit someone who enjoys selling, building relationships, working towards clear targets, and making a positive impact; particularly in rural communities, by promoting our ultra-fast broadband packages.
You’ll be responsible for handling both inbound and outbound calls, engaging in campaigns, selling fibre packages and managing customer interactions through our CRM. While previous experience with these tools is a plus, we’re happy to provide full training to the right candidate.
Key responsibilities include building and maintaining a strong pipeline, hitting sales targets, and ensuring all customer interactions and opportunities are managed to a high standard.
If you have a passion for sales and motivated by results, we’d love to hear from you to join our sales team.
Responsibilities
- Actively promote and sell ultra-fast fibre broadband packages to residential and business customers, with a particular focus on rural communities.
- Handle inbound sales enquiries and conduct outbound calls to generate new business and follow up on leads.
- Engage in targeted sales campaigns, contributing to the development and execution of initiatives that drive growth.
- Develop and maintain a robust sales pipeline, managing prospects through the entire sales cycle—from initial contact to closing the deal.
- Achieve and exceed individual sales targets and KPIs, contributing to the overall performance of the Sales team.
- Accurately manage and update customer data using CRM and billing platforms to ensure a seamless customer journey and reliable records.
- Follow up on marketing-generated leads, converting interest into orders through clear, confident, and compelling communication.
- Work collaboratively with internal teams (e.g., marketing, customer support, and technical teams) to ensure consistent messaging and support across the customer lifecycle.
- Respond promptly and professionally to customer queries, delivering a high standard of service in every interaction.
- Manage opportunities, cases, and correspondence (emails, calls, CRM tasks) efficiently and in alignment with company service standards.
Essential Skills:
- Desire to sell-Internal drive & ability to make & close sales.
- Customer Service-Having a friendly and engaging personality, someone who takes pride in delivering exceptional customer service.
- Excellent communication skills- Confident speaking to customers for long periods on the phone. Has excellent written communication skills over emails.
- Highly organised- You can manage multiple tasks, juggle competing priorities, and meet deadlines without compromising on quality.
- Problem-solving mindset- You’re comfortable dealing with customer queries, taking ownership of issues and resolving them efficiently and professionally.
- Adaptability- You remain calm and productive in fast-paced, dynamic environments and are quick to adapt to change.
- Target-driven- You’re motivated by achieving goals and KPIs, with a strong commitment to customer satisfaction.
- Confident communicator- You’re comfortable with outbound calling, re-engaging customers, and applying effective retention strategies.
Preferred Skills (Desired but not essential).
- Previous experience working in retention, renewal, customer support or sales would be advantageous.
- CRM knowledge- Familiarity with CRM systems (Sales force) advantageous.
- Telecoms experience- Previous telecoms / utilities experience with knowledge of internet services is beneficial.
- Proficient in Microsoft Office (Outlook, Word, Excel)
- An understanding or appreciation of rural communities and their broadband needs
Full training will be provided with an extensive onboarding process.
Benefits
- 25 days of annual leave
- The option to buy or sell an additional 5 days holiday
- Enhanced Family Pay
- Private Medical Insurance
- Life Assurance
- Income Protection
- Cycle to Work Scheme
- Tech Scheme
- Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
- Regular social events
- 75% discount to Wessex Internet package
Find out what it’s really like to work at Wessex Internet from some of our team by visitinghttps://www.wessexinternet.com/careers/and watch our short videohttps://youtu.be/5U1j7GzB3Cc
Apply now for an opportunity to join a friendly team where you will feel appreciated and valued.
Salary:Up to £35,000 (Including OTE).£25,500 - £27,500 per annum (depending on experience).
Role Type:Full Time/Permanent
Hours:40 hours per week, Monday to Friday (Saturday working 10-4)
Location:Office based near Blandford Forum, Dorset
Seniority level
Seniority level
Entry level
Employment type
Job function
Industries
Technology, Information and Internet
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