Service Manager vacancy in West End, London (052jc)
Service Manager (052jc) – West End, London – circa £40 – 45k + Benefits.
My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day and you will be responsible for a number of clients within the West End of London and the day to day management of a team of 3 – 4 engineers.
If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.
The Role – Your Mission
- Responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
- Act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
- Strong performance will be recognised, with clear progression opportunities available.
Key Responsibilities
- Leadership & Command
- Lead and manage a team of engineers and administrators
- Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
- Coordinate closely with the Administration Manager to ensure systems and processes run efficiently
- Operations & Planning
- Oversee day-to-day operational planning and scheduling
- Manage the company management system, ensuring accurate records and compliance
- Use data and reporting to monitor performance and improve delivery
- Engineering & Technical Oversight
- Plan and schedule engineers’ work to ensure timely and effective service
- Oversee maintenance and technical works, ensuring safety and quality standards are met
- Support mobilisation of new contracts and services
- Client & Key Account Management
- Manage key client accounts and maintain strong professional relationships
- Act as the escalation lead for operational issues, providing calm, decisive solutions
- Ensure a smooth handover and delivery when new contracts go live
Qualifications & Eligibility
- Clean UK driving licence
- Good standard of Maths and English
- NVQ Level 3 (or equivalent professional qualification) or higher
- Willing to undergo DBS clearance (client requirement)
Skills & Attributes
- Proven leadership and people‑management experience
- Strong organisation and planning skills
- Confident communicator (written and verbal)
- Calm under pressure with a problem‑solving mindset
- Comfortable working with management systems, schedules and data
- Strong sense of accountability and service delivery
Benefits
- Salary up to £45k
- 10% annual performance bonus
- Company electric vehicle
- 25 days + Bank Holidays
- Company pension
- Ongoing career and personal development with promotion opportunities
For more information, please contact Jean-Claude Hedouin at Ex‑Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk, or via the website www.ex‑mil.co.uk.
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