Black Box is a trusted IT solutions provider delivering cutting‑edge technology solutions, products and world‑class consulting services to businesses around the globe. Black Box's recent achievements showcase phenomenal growth that aims to reach a $2 billion milestone in the next three years.
With more than 50 years of technology excellence and 4000 team members globally, managing over 8000 customers across 35 countries we are uniquely positioned to build a global IT services brand that can deliver maximum value, world‑class integrated solutions, deliver results, cultivate strategic relationships, and enable lasting relevance for our customers across six continents. Discover more about Black Box -
BDM – Business Development Manager
Role Description
Responsible for onboarding new logos and manage & maintain a healthy NN (Net New) sales pipeline for accounts and grow new logos to sizeable revenues. Primary client‑facing field representative; to own, drive the continuity and profitability of NN revenues.
Job Specifications & Requirements
- Minimum 12+ years’ experience, with at least 5 years’ experience in Sales in the IT‑sector
- Well networked with customer organizations
- Experience of handling larger outsourcing engagements within the IT‑Service industry (pre‑sales or sales phase)
- Proven track record of sales successes. Project Management experience
- Willingness to travel. Open, communicative and team‑oriented
- Self‑reliant and compelling, Analytic and conceptual frame of mind
- Goal oriented, resilient
Key Responsibilities
Lead generation and onboarding new logos
- Collaborate with Vertical Leaders, Practitioner Sales, Client Delivery Leads to identify services / offerings / value proposition to take to the customer based on client requirement
- Forge relationships with buying offices of potential client, gather relevant vertical and market knowledge
- Learn, know and bring the best of Black Box to customer (offerings, use cases,
- Define overall pursuit strategy incorporating feedback from past customer experience; develop client proposal and pricing along with bid manager and Architects
- Generate leads through secondary research and pursue leads identified by marketing teams and leaders
Drive leads to closure
- Own actual negotiation; also coordinate inputs / participation from different stakeholders
- Develop negotiation strategy & negotiate contract / agreement; oversee bid manager in drafting SoW for contract; participate in win / loss review
- Collate & communicate learnings from pitches, proposals, customer feedback to Sales team
Oversee account handover to Vertical AM
- Identify customer needs and facilitate account setup to commence delivery operations along with the Client Delivery Lead / Delivery Manager
- Create robust transition plan for account handover to Vertical AM
- Coordinate and act as conduit for overall delivery and operational excellence for the account including financial planning & tracking
- Coordinate with Delivery team to ensure high quality delivery – conduct joint discussions for implementation, delivery and contractual obligations
- Own cost metrics for an account - with inputs from Client Delivery Managers of individual projects
- Identify margin improvement initiatives and coordinate with Delivery Managers / PMs to execute and implement these initiatives
Key Interfaces
- Collaborate with Bid Manager / proposal team for proposal writing
- Collaborate with Practitioner Sales to identify services / offerings / value proposition to take to the customer based on client requirement & with bid manager to draft RFI response
- Work with Sales Ops team to create a repository of leads, clients, buying offices, reason for drop‑outs etc.
- Orchestrate account performance reviews, status update, timeline adherence, SLA adherence etc. along with Client Delivery Manager
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
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