Business Support Officer - For Cityplus Network Ltd
Cityplus Network Ltd is looking for Business Support Officer.
Job Purpose
The Business Support Officer will play a pivotal role in ensuring the efficient and effective operation of the organization's business support functions. The role is responsible for overseeing day-to-day operational activities, managing support staff, and delivering high-quality services to internal and external stakeholders. The post holder will also contribute to the financial, compliance, and risk management frameworks that underpin the company’s success.
Key Responsibilities
Operational Management
- Ensure the smooth daily operation of office functions, including administrative processes and facilities management.
- Develop and implement procedures to optimize efficiency across business operations.
- Manage, supervise, and support a team of administrative and support staff.
- Allocate work, set priorities, and monitor performance.
- Organize and deliver training to build team capacity and capability.
Performance & Improvement
- Analyze performance metrics and operational data to identify trends, risks, and areas for improvement.
- Develop and implement solutions to improve efficiency, service quality, and customer satisfaction.
- Support financial processes including budgeting, procurement, and payroll administration.
- Oversee the management of company assets and maintain accurate inventory records.
Customer & Client Relations
- Maintain and enhance relationships with internal teams, external service providers, and, where applicable, clients.
- Act as a key point of contact to ensure expectations are met and services continually improved.
Reporting & Analytics
- Prepare regular and ad-hoc reports for senior management and stakeholders.
- Provide analytical insights and recommendations to support strategic decision-making.
Compliance & Risk Management
- Ensure all operations comply with company policies, industry regulations, and legal requirements.
- Support the development and implementation of risk management strategies.
Educational Requirements
- Bachelor of Commerce (BCom)
- Bachelor of Business Administration (BBA) in Business Administration
- Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent professional experience).
- Skills Required: Computer Literacy
Experience Requirements
Additional Requirements
- Proven experience in a business support, operations, or administrative management role, ideally within the financial services sector.
- Strong leadership and team management skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Proficiency in using MS Office applications and business information systems.
- Must be able to understand and speak Hindi or Bangla language as applicant need to deal with Asian clients.
- Experience working within a financial institution.
- Professional certifications in business or financial management.
- Experience in process improvement methodologies.
Job Location
United Kingdom
Seniority level
Employment type
Job function
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