Contract
Fixed‑term until completion of the new software implementation phase (expected April 2026), with a potential extension to December 2026
POSITION SUMMARY
Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The Software Implementation Project Manager is responsible for planning, coordinating, and overseeing the successful deployment of a new technology solutions into the organization. This role involves working closely with cross-functional teams—including the Solution Provider, HR, IT, business units, and stakeholders—to ensure timely, cost-effective, and quality delivery of the solution to meet business goals.
The right person will be adaptable, dynamic, and embody Hornblower’s RESPECT Service System
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensuring all requirements are documented on time, including advanced scheduling; ensuring the correct individuals are involved
- Leading definition of any integrations required to support implementation, ensuring delivery on time and to the required quality
- Leading UAT testing, ensuring it is completed on time to the required quality, ensuring a robust UAT capacity plan is in place utilizing the provider’s UAT dashboards to manage UAT through to completion
- Leading internal weekly progress meetings and providing project progress updates for internally owned activities to the provider’s Project Manager
- Jointly responsible with the Provider’s Project Manager for updating the Steer Co with progress and risk management
- Managing the sign off and of the blueprint ensuring all required team members are engaged in the process
- Managing the change control process and ensuring the correct governance is followed
- Ensuring data loads and parallel testing is completed on time to the required quality
- Managing the RAID, ensuring all required actions are owned and addressed on time
- Ensuring there is a robust go live plan with sufficient business capacity to support successful go live
- Supporting and assisting the leadership team with their deliverables through proactive flagging of their activities and upcoming milestones, and identifying/carrying out actions to assist them with timely delivery
- Ensuring all relevant individuals are included in meetings, decision making and sign-off
- Ensuring that all project meetings within their areas of responsibility are scheduled for the appropriate period of time with the correct attendees
- Preparing the update for the Executive Steering Committee
- EST or UK based to support the European time zone
- Remote working with occasional travel to company sites may be required.
- Additional job duties as assigned
REQUIREMENTS & QUALIFICATIONS
- 3–7 years of project management experience in IT implementation.
- Proven track record of delivering complex technology projects on time and within budget.
- Familiarity with project management methodologies
- Proficiency in project management tools (e.g., MS Project, JIRA, Asana, Smartsheet).
- PMP, PRINCE2, or Agile/Scrum certification preferred.
- Experience with enterprise systems (e.g., ERP, CRM) implementations preferred.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills.
City Experiences Europe does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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