Car Scheme Administrator, Central Transport

Overview

Car Scheme Administrator, Central Transport role at Waitrose & Partners. The Central Transport Car Scheme Administration Assistant supports all Partnership vehicle operations in the governance of driver and vehicle sourcing, management and cost control, delivering a high level of customer service to vehicle operators and suppliers while maintaining information accuracy and adherence to processes. The role requires taking ownership for operational success and personal development.

Responsibilities

• Maintain accuracy and integrity of information held in CT systems and processes
• Investigate information discrepancies
• Retain documentation as specified
• Promote, develop and deliver outstanding customer service
• Identify trends in errors, incidents and additional costs
• Place new car orders and arrange deliveries
• Use relevant systems effectively (Key 2 and other CT systems)
• Create profiles, update data, events and incidents in CT systems
• Respond to phone calls and emails in a timely manner to support SLAs
• Housekeep archived information
• Build relationships with car dealerships and third-party providers
• Support partners with guidance on the Partnership Car Scheme
• Demonstrate flexibility to enable business targets; participate in continuous improvement activities to achieve KPIs
• Attend meetings and briefings including democratic activity
• Apply health and safety standards and information security instructions; ensure a safe working environment
• Develop and communicate ideas to management to improve customer feedback
• Maintain an active Personal Development Plan (PDP)
• Mentor peers to share best practice

Essential skills and/or experience

• Ability to work on own initiative and prioritise workload
• Experience in an administration/customer service role
• Experience in a fleet-based environment
• Good working knowledge of IT systems (Key 2, Google, Microsoft Office)
• Intermediate spreadsheet skills

Desirable skills and/or experience

• Knowledge of employee car schemes
• Experience handling high capital amounts and confidential material

About The Partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We are Partners, driven by a purpose to build a happier world. We aim to be brilliant at retail, continuously innovating and delivering value with price, quality and service. Partners share ownership and responsibility for success, working together with kindness and respect.

We embrace differences and strive to create an environment where Partners feel they belong and can thrive. We make a difference together.

Additional information

Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed during recruitment and asked to complete relevant documents promptly. DBS checks may be carried out by a third-party body and financial probity checks may apply for some roles. We encourage applying early as vacancies can close quickly. We support flexible working where possible, including flexible or compressed hours, job sharing or shorter contracts; discuss this with the hiring manager at interview.

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