Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
PURPOSE STATEMENT
- Supporting the shift management to effectively manage the production operation of the Andover Site during the shift.
- To proactively help manage the day to day issues and activities of Associates and operators on shift.
- To support the implementation of TPM and Focus improvements.
- Supporting specific improvement activities as identified by the Plant and Shift Managers.
- Carry out production duties in line with requests from Shift Management assisting in achieving high quality, low cost manufacture, meeting service levels to satisfy customer’s requirements.
- Assist the business to maintain a safe working environment and protect all associates and guests.
- To ensure products manufactured are safe, legal and comply to customers quality standards.
- To support with audit visits as directed
- To support and/or deliver associate process and equipment training requirements as directed by the shift or deputy shift manager.
This role is based on working 0700 - 1900 Saturday and Sunday
KEY ACCOUNTABILITIES/OUTCOMES
- Ensure a safe working environment for all associates across the site and during shift.
- Embed food safety, hygiene, and quality standards as appropriate to drive a quality culture.
- Support the business to achieve high quality, low cost manufacture, attaining production plan alongside meeting customers’ service and audit and regulatory requirements.
- Deputise for the Deputy Shift Manager as required.
- Deliver operation’s KPIs including OEE measures that meet or exceed company standards, customer and legislative requirements and current business needs.
- Support the Shift Manager in operational cost management, seeking opportunities to improve efficiencies and minimise costs.
- Support the growth and development of a team of highly engaged, high performing associates focusing on improvement of skills and development.
- Operate with D365 proficiency and manage data collation effectively.
- Communicate and escalate issues to Shift management in a timely manner and conduct effective shift handovers.
- Be proactive in self-development and seek opportunities to progress when they arise.
- Involvement in problem solving and continuous improvement activity.
- Proactive development of skills and supporting the training and CI initiatives for the team.
- Any other duties as deemed appropriate by the senior team.
KPIs and Measures
- Safety, Health & Environment.
- Food Safety, Quality, process control.
- Volumes, efficiency and losses including downtime (OEE). Costs including Labour & material variance. Material yield & waste, labour utilisation.
- Hygiene compliance, activity and audit metrics.
- Plan attainment and output measures.
- Continuous improvement activity.
- Associate Development and Engagement.
You must comply with Rich Products Limited Health and Safety policies and procedures at all times.
KNOWLEDGE/SKILLS/EXPERIENCE
Critical
- Supervisory experience
- Articulate communicator and collaborative team player
- Ability to manage and motivate large diverse teams
- Assertive, determined and not afraid to challenge the status quo
- Coaching mindset and strong team builder
- Previous Production Line experience
- Managing within Quality Standards ensuring that Products meet the specifications of the business and customers
- Problem Solving and CI Skills
- Ability to work in a fast-paced agile environment
- Safety procedures are understood and can be easily followed
Desirable
- Appreciation of D365 systems and planning systems
- Track record of managing large operational functions
- Track record of delivering results through CI activity
- Food Manufacturing / FMCG Experience
- Experience of Food Safety
- Working in a Safety Critical Environment
- People Management experience
Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
BRINGING YOUR BEST SELF TO WORK.
As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:
- Competitive compensation
- Paid time off
- Parental leave
- Family planning support
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings In-house taste tests (we are a food company after all)!
It’s all part of how we support our family of associates.
Because in the company of family, all things are possible.
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