Lead Business Analyst

Job Purpose

The Lead Business Analyst will play a critical role in leading the BA practice and driving business transformation across Arbuthnot Latham. This role provides strategic analysis leadership, partners closely with senior stakeholders, ensuring business requirements are clearly defined, governed, and delivered in alignment with the bank’s strategic objectives.

As well as supporting more strategic or complex initiatives across the bank, the Lead Business Analyst will define and embed best practice across the function, define development pathways and provide mentorship across a team of Business Analysts.

The Lead Business Analyst will need to build a deep understanding of the current operating models (People, Process and Technology) and, working on agreed initiatives, document business requirements in relation to business outcomes.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA’s Conduct Rules.

Key Responsibilities

• Lead the business analysis function across multiple programs and workstreams within Arbuthnot Latham.
• Define and enforce business analysis standards, methodologies, and best practices.
• Act as a trusted advisor to senior stakeholders, including Change Management, IT, Operations, Risk, Compliance, and Front Office.
• Manage, coach, and develop Business Analysts, including performance management and capability uplift.
• Lead the elicitation, documentation, and validation of business & non-functional requirements, user stories, and, if required, functional specifications.
• Translate business needs into clear, actionable requirements for IT and operational teams while ensuring solutions align with regulatory and compliance requirements (e.g., AML, KYC, data privacy, conduct risk) and deliver business outcomes.
• Ensure traceability of requirements throughout discovery & delivery and analysis will meet internal governance, audit and regulatory standards.
• Support impact assessments, business cases, and benefits realization tracking.
• Provide option assessments and impact assessments across a range of potential operating model design solutions/decisions, fully documenting the benefits, limitations and any associated risks. Identify the processes and technology required to introduce recommendations.
• Facilitate workshops, design sessions, and executive steering forums.
• Resolve conflicts between business, risk, and technology priorities.
• Support change management, training, and operational readiness activities.
• Work with external technology partners to gather information regarding product/system roadmaps and integrate this into the definition of the future state operating model of the Platform.
• Ensure that own knowledge is up to date and reflective of internal and industry best practice.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces

• Head of Programme Management
• Head of PMO
• PMO Manager
• Head of Testing
• Test Manager
• Senior Project Manager
• Platform Application Support Team
• Solution Architect
• Data Privacy and Data Security Managers
• Business and Operational SMEs

Person Specification

Knowledge / Experience / Skills:

• Extensive business analysis experience within financial services.
• Demonstrated leadership experience managing senior Business Analysts.
• Strong track record of delivering complex, cross‑functional change initiatives.
• Good understanding of the Financial Services industry, specifically Wealth Management, Private Banking & Commercial Banking.
• Knowledge of AL’s Wealth Management, Private Banking & Commercial Banking proposition, products and services is desirable.
• Experienced in the application of key Business Analysis tools, techniques and methodologies (e.g., Process mapping, requirements gathering/documentation, user story definition, functional specification definition, data modelling techniques, gap analysis and financial appraisal techniques).
• Strong process mapping and optimisation skills (BPMN, Lean, Six Sigma preferred).
• Significant experience of working within a change and transformation environment with fundamental understanding of change delivery frameworks and methodologies (Waterfall, Hybrid and Agile).
• Solid understanding of banking regulations and controls (AML, KYC, credit policy, data governance).
• Experience of working in a similar BA role with demonstrable evidence of the ability to undertake all core BA responsibilities.
• A self‑starter who works as an independent, individual contributor and cooperative teammate.
• Ability to think on your feet and provide realistic solutions to complex business problems.
• Excellent time management and organisational skills that enable timely completion of goals at expected levels of quality.
• Detail‑oriented mindset to tasks and deadline‑driven attitude to deliverables.
• The ability to work under pressure on multiple projects simultaneously.
• Passionate about constantly learning and seeks opportunities to share within the team for collective success.

Skills

• Expert in requirements elicitation techniques and documentation.
• Negotiation and conflict resolution skills.
• Relationship management, to build a sustainable relationship with stakeholders.
• Active listening and questioning skills; essential in gathering data and requirements.
• Analytical thinking and problem solving with the ability to see root cause.
• Investigative and influencing skills to dig deeper into a problem.
• Excellent written and verbal communication skills with the ability to deliver presentations to peers and senior stakeholders.
• Excellent Microsoft Office core application skills including a high proficiency with MS Excel and MS Visio.
• Experience with DevOps required.

Qualifications

• Obtained or working towards BCS Advanced Diploma in Business Analysis (or equivalent).
• Client Focus.
• Creativity and Innovation.
• Problem Solving and Judgement.
• Communication and Confidence.
• Developing Others.
• Leading Others.

Life, Work and Benefits

• Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year.
• Pension via market‑leading provider.
• 4x Life Assurance.
• Discretionary Bonus.
• Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers.

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