About us:
CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce,
Your new opportunity:
This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.
This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are meet, or extension requested were required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
Our requirements:
Essential
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/ logistics
- Experience in customer service and customer excellence
Preferred
- Experience operating within a face paced construction industry with a focus toward
- housing maintenance
- A Degree / HND in a related discipline
Competencies
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills off the team members.
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
Skills:
Planning & Organising Excellent customer service Scheduling experience
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