Role: Senior Account Manager
Business Unit: Med Comms
Location: Macclesfield, Manchester or London (Hybrid)
About Us
Established in 2005, Bioscript Group is formed from multiple, specialist businesses to support our global pharmaceutical clients; we draw on their multidisciplinary expertise to help navigate critical decisions at key points in the product lifecycle.
Our scientific and strategic expertise help our clients make better decisions. We provide medical communication services, market access consulting and regulatory writing support with deep domain expertise to effectively navigate complex disease areas.
The Opportunity
We are currently looking for a Senior Account Manager to proactively lead and motivate our client account teams to deliver projects across the full range of medical communications services with an emphasis on excellent client service and best practice financial and project management.
Key Responsibilities
- Drive organic growth that aligns to the clients’ objectives and strategies
- Lead and motivate the team and provide regular coaching and feedback on performance to client service team members and direct line reports
- Take the lead in establishing and driving effective teamwork to deliver projects on time, to budget and to client satisfaction
- Take responsibility for team performance and client relationships, including account team resourcing requirements
- Provide professional, high-quality commercial perspective to allocated accounts
- Interpret and challenge client briefs and brief the internal teams accordingly
- Establish positive long-term client relationships, acting as the primary point of contact according to the requirements of the account
- Prepare for, attend and proactively participate in client meetings, including on-site support according to the needs of the account
- Contribute to the development and regular review of account plans and forecasts, taking accountability for assigned actions
- Contribute to (and lead where necessary) the development of RFI/EFPs and participate in pitches where expertise is required
- Liaise with internal teams to produce accurate project specifications and budget estimates, actively reviewing SOWs and providing best practice leadership on budget tracking both internally and externally
- Drive projects through to completion, including reconciliation invoicing, and the monitoring of aged debt in a timely manner, demonstrating best practice of Bioscript financial procedures
- Understand and meet account KPIs, highlighting any concerns/issues to senior client services colleagues in a timely manner
- Be confident in communicating across the organisation, including up managing to the Med Comms Leadership Team and mentoring Account Managers, Executives and Coordinators
- Identify opportunities for growth, identify potential limitations and propose appropriate course of action
Please note, this role may require domestic and international travel.
About You
- 5 year’s Med Comms experience
- Strong understanding of the industry including product lifecycle, the range of med comms deliverables and strong therapy area expertise
- Excellent project and financial management skills
- Meticulous attention to detail
- A proactive approach to learning and staying informed about industry trends
- Enthusiasm for working in a collaborative and dynamic environment
- Strong decision-making ability
- Leadership experience
- Strategic thinker
- Ability to work autonomously, proactivity and collaboratively
- Excellent financial acumen
- A team player
Our people are at the heart of our business
We are focused not just on delivering the exceptional for our clients, but for our teams too. Understanding everyone is different and we believe in treating everyone as an individual with opportunities to develop your skills and career around our disciplines.
Our benefits include:
- Salary which aligns with your experience and skillset
- 25 days holiday + bank holidays + winter shutdown + holiday purchase scheme
- Enhanced sick and compassionate leave
- Enhanced maternity, paternity & adoption leave
- Birthday charity donation to a charity of your choice
- Bonus Day off to be spent giving back to the community
- Life Insurance and Critical Illness cover
- Private Medical (Vitality for UK based colleagues)
- Health cash plan or wellbeing allowance
- International Employee Assistance Program
We are committed to creating an inclusive and diverse workplace. We encourage applications from all individuals who meet the minimum requirements of the role. If you require any reasonable adjustments during the application or interview process, please contact us via careers@bioscriptgroup.com or by calling 01625 908246.