UK Hospitality Sales National Accounts Manager

We’re looking for a UK Hospitality Sales Brand Ambassador

Job Description – UK National Brand Ambassador

Full-time, UK Based, Hybrid Working

About Us

William, an Industrial Designer by background, is the designer and founder of Studio William Cutlery www.studiowilliam.com & www.charingworth.com, now internationally recognised as the most award-winning cutlery company in the world, with designs in permanent museum collections like the V&A London and The London Design Museum. William has designed pioneering multi-sensory products that enhance and challenge the dining experience.

Studio Wonder Works was established in 2017 when we created the opportunity to sell other non-cutlery products in the UK hospitality market. A holistic supply of goods experience for our Trade Hospitality business.

We present ourselves to customers, as a new generation of creative disruptors for the supply of goods into the UK hospitality industry. We are much more than a distributor; we are a collaborator. Offering them an extensive portfolio of beautiful products, whilst providing them with their own procurement, administration, and operation reporting online platform.

Website www.studiowonderworks.co.uk

We’re looking for an ambassador, confident relationship-builder who enjoys presenting, networking and achieving sales (across the UK hospitality market).

Industry experience and an existing network are highly valuable, but personality and a genuine love of products and the hospitality industry matter just as much! Working hybrid from home with regular visits to our Head Office in Stratford-upon-Avon office. The candidate has a powerful opportunity to help steer and develop our UK hospitality business collaborating with the Head of Sales and other stakeholders.

This role requires an experienced candidate, experienced telephone salesperson, email presenter, social media networker and lover of being in front of the customer. The focus being to drive sales growth for our cutlery and the other tableware brands.

You will be targeting within the UK hospitality market: large key accounts, medium accounts, researching new opportunities and collaborations, whilst nurturing existing client relationships. Developing meaningful connections with the influencers, operators and decision makers within restaurants, hotels, contract catering and corporate properties.

We don’t just sell at Studio William; we present detail – we are “product people”, we love design and innovation - we hope you love design-led high-quality products too…

We showcase our cutlery brands as first point of communication and after the other external brands we represent, for a complete tableware proposition.

Our target customers are contract Caterers, Corporate Offices and Banks & Law Firms etc, as well as Football/sports Stadia, Cruise Ships, hotels, restaurants, pubs and clubs. We create brand awareness and support key people within Procurement Companies, Hotel Groups, Restaurant Groups. Our friends over the years are General Managers, Exec Chefs, Food & Beverage Managers, Banqueting Managers, procurement and influencers.

Our collections are innovative and inspiring, and you’ll receive warm, enthusiastic responses when presenting to customers.  Customers love our innovation, customer service and that we are genuinely passionate about what we do.

Summary of Key Responsibilities

• Own and develop quickly, deep product knowledge in our cutlery brands.
• Become a knowledgeable ambassador to our cutlery brands.
• Create your own monthly sales campaigns.
• Conduct research, network and identify new business opportunities within the hospitality sector.
• Follow new-openings and refurbishments, generate contacts within. New business is great business.
• Engage with our existing key accounts, be knowledgeable about their business, ask about their business, what new plans are in the pipeline, innovation ideas, operational changes, new personnel and the customer will provide you with great information and your opportunities.
• Nurture our UK Cutlery Distributors in collaboration with our Sales Administration team at the head office.
• Brief the design team in order to prepare exceptional customer presentations.
• CRM: manage and maintain customer contacts, relationships management, the sales process within supports your sales efficiency. Ensure we have informative and relevant content added.
• Manage your own sales performance, KPIs and targets.
• Plan and meet customers efficiently: when out travelling to visit customers, organise your geographic location, to be efficient, cover multiple site-visits in one day.
• Explore industry trends and collaborate.
• Report and collaborate with the Head of Sales and Senior Management, share the journey with them, discuss ideas, challenges and successes. We want to always be better than we are now, we want your input into shaping and creating opportunity.
• Engage with our other sales teams and our marketing team to ensure alignment between brand messaging and sales strategies.

What we desire in you:

Essentials

• An experienced UK Hospitality Salesperson
• A strong relationship builder.
• A collaborator and team person.
• Driven and always excited for a new challenge.
• Excellent communication skills – both written and verbal.
• Self-starter, with strong organizational skills and attention to detail.
• Passion for luxury products, design and fine dining.
• Proficiency in Microsoft Excel.
• Usage of CRM systems and sales reporting tools.
• Understanding of B2B sales processes.
• An education degree is advantageous but not essential.

Attributes

• A great sense of humour is always loved!
• Energetic, curious, and able to ask insightful questions.
• A good listener, thoughtful - customers always tell you want they want if you ask them the right way.
• A natural storyteller, able to communicate the value of our products beyond pricing.
• Flexible and adaptable to changing business and market needs.
• Business growth mindset
• Wish for personal development.

Why Join Us…

• Hybrid working
• Autonomy, giving self-fulfilment
• Opportunity to work directly with the Head of UK Sales, CEO and Operations Manager, to really make that difference, to help shape and steer the UK Hospitality business.
• Are you looking for a more than just the average company to work for; we only want people that are energetic, encouraging the use of their skills to take the business forward. We share ideas, we form new directions and we are agile as a business. We are a collaborating team, where ideas are encouraged, discussed together and acted upon.