Training Advisor (Outreach Training Provider Caller)
Portland, Dorset
About Us
We are a growing training provider facilitating fully funded online courses to businesses and individuals. Our mission is to increase access to funded training and help organisations upskill their workforce at no cost.
Role Overview
This is a proactive outbound sales role. As a Training Advisor, you will generate your own leads, contact businesses by phone, promote our fully funded online courses, and convert interest into enrolments.
You will manage the full sales cycle — from first contact through to follow-up and learner onboarding support.
Key Responsibilities
- Generate and research new business leads
- Make high-volume outbound calls to organisations
- Call back within two days
- Present and promote funded training opportunities
- Identify decision-makers and qualify opportunities
- Send follow-up emails and course information
- Conduct follow-up calls to secure enrolments
- Convert interest into confirmed learner starts
- Support learners with the enrolment process and platform login
- Maintain accurate CRM records
- Manage your own pipeline and prioritise leads
- Consistently work towards and exceed KPIs and targets
Key Performance Indicators (KPIs)
Performance will be measured against:
- Daily outbound call targets (100 calls per day)
- Weekly meaningful conversations (100 decision-maker conversations)
- Weekly enrolment targets (20 learner starts per week)
- Conversion rate from contact to enrolment
- Follow-up completion rate
- CRM accuracy and data management
- Monthly enrolment/revenue target
KPIs may be reviewed and adjusted based on performance and business needs.
Skills & Experience
Essential:
- Proven experience in outbound sales, telesales, or lead generation
- Confident, persuasive telephone manner
- Comfortable handling objections
- Experience working towards targets
- Self-motivated and results-driven
- Strong organisational skills
- Basic IT competency
Desirable:
- Experience in education, training, or funded provision
- Experience using CRM systems
- Experience working in a KPI-driven environment
What We’re Looking For
- Resilient and not discouraged by rejection
- Competitive and motivated by hitting targets
- Proactive and able to generate own opportunities
- Professional and credible when speaking with businesses
- Comfortable working in a small, fast-paced team
For further information and to send your CV please click "Fast Apply"