At JPA Health, the Account Director / Senior Account Director is a key client lead responsible for overseeing multi-faceted healthcare accounts that deliver meaningful business impact. This role requires strong critical thinking, excellent interpersonal skills, and a proactive approach to innovation, with the ability to adapt to evolving market and technological trends.
This is a hands‑on position, working closely with both senior leadership and junior team members. In addition to client responsibilities, you will play an active role in shaping and championing our agency culture. This role is ideal for someone with experience delivering a broad range of medical communications programmes (e.g. insight generation, strategy development, content creation, and campaign execution) who thrives in a fast‑paced agency environment.
Responsibilities
Account Oversight
- Partner with senior team members to develop strategic plans that address client priorities
- Act as a key point of contact for clients, building strong and trusted relationships
- Lead and guide account teams, working across all levels to ensure smooth delivery and progression of projects
- Contribute to account financial management, including budget development and monthly revenue tracking
- Lead and shape client meetings, providing clear direction, ideas, and solutions to challenges
- Apply knowledge of industry trends to ensure client advice remains current and relevant
- Ensure all deliverables demonstrate strong strategic thinking, clear direction, and high‑quality execution
AI, Social and Digital
- Demonstrate a strong understanding of the social and digital landscape and apply this effectively to client briefs
- Maintain an active interest in AI and emerging technologies, proactively identifying opportunities to enhance agency and client outputs
- Support the development of team capability and confidence in digital and AI‑driven approaches
Growth and New Business
- Identify opportunities to expand and grow existing client accounts
- Support new business activities, including pitches and proposal development
- Contribute to overall account and agency growth
- Mentor and support junior team members, fostering their development
- Guide teams through complex workstreams and challenges
- Drive improvements in delivery efficiency and prioritisation
About You
- 6–8+ years’ experience in healthcare communications within a medical communications or healthcare marketing agency
- Strong scientific understanding, with the ability to translate complex information into clear, strategic recommendations
- Demonstrable understanding of digital and social channels, with a keen interest in innovation and AI – ideally able to share examples where this has been applied
- Experience working across a range of accounts, including both global and local programmes
- Strong client leadership skills, with the ability to operate independently
- Proven strategic thinker, able to shape direction as well as deliver
- Ability to manage multiple priorities while maintaining high accuracy and attention to detail
- Confident communicator, able to effectively guide clients and internal teams
What Makes Us Different
JPA Health offers you the opportunity to work with purpose as you achieve extraordinary results for our clients. You will elevate your career in an environment that thrives at the intersection of wellness, connection, and compassion. Our mission to help people live healthier lives begins with you.
Our approach prioritizes compassion to ensure you and your family flourish. We promote flexibility with adaptable work arrangements for a balanced personal and professional life. Our Collaboration Days are designed to strengthen relationships and enhance well‑being. Respect, inclusion, camaraderie, and connection – this is the heart of our agency’s ethos. We elevate each other. We work collaboratively. And we push ourselves to think bigger.
In addition, JPA Health offers:
- Generous holiday allowance and additional days off for charitable giving
- Unlimited access to LinkedIn Learning, internal webinars through JPA’s Elevate Institute, tuition reimbursement, paid professional development, and paid learning and development time
- Private healthcare and access to wellness initiatives
- Competitive pay, discretionary bonus scheme, and opportunities to advance in your career.
At JPA Health, we put people first. We believe that a wide range of perspectives and experiences enhance our work and enable us to better serve our clients. Our Core Values – Collaboration, Communication, Creativity, Curiosity, and Compassion – guide our daily interactions and deepen our understanding of the clients we serve.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of disability status, veteran status, or any other legally protected category. If you require an accommodation in order to apply for a position with JPA Health, please contact us for assistance at Recruiting@jpa.com.
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