Retail Travel Branch Manager

About the Agency

Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers is seeking a Manager for its Leicestershire branch. Offering a traditional luxury travel consultant service face‑to‑face and over the phone, creating tailor‑made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. They offer a more competitive commission scheme than most, with an OTE of £40k pa – £47k pa.

JOB DESCRIPTION

This is a hands‑on, customer‑facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success – selling a wide range of holidays, building long‑term customer relationships, and supporting the day‑to‑day running of the business.

Responsibilities

• Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor‑made itineraries and dynamically packaged trips.
• Deliver high‑quality, personalised customer service that drives loyalty and repeat business.
• Assist with the daily operations of the store, including team support, store presentation and customer flow.
• Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs) and cruise lines to create bespoke holiday experiences.

EXPERIENCE REQUIRED

The role will suit someone currently (or recently) working in a retail travel agency who has worked as an Assistant Manager or Manager. In addition, you will have broad destination knowledge, excellent communication and customer‑service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays (a day off in lieu). No Sundays! Ideally you will also have some experience of tailor‑making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers.

THE PACKAGE

• Uncapped commission structure realistic OTE of £40k pa – £47k pa
• 30 days annual leave (including bank holidays)
• Pension scheme
• Familiarisation trips (subject to availability and performance)
• Training and career development opportunities
• Employee travel discounts
• Flexible rota patterns with Sundays always off
• Opportunity to influence the growth and culture of a brand‑new retail store

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK.

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