Store Manager, Tommy Hilfiger - London Liverpool Street
Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base.
As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, the location is paramount, the first‑class experience must be a given and our in‑store standards should never be questionable.
To deliver this, we strive to hire individuals who live and breathe the values of our business and who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through passion and belief in our brands.
Responsibilities
- Partner with the store management team to build on business opportunities and achieve company standards/goals: sales and wage budgets, SPH, UPT, conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
- Ensure “door‑to‑floor” best practices, visual merchandising directives and standards for the sales floor and back room are being executed; continually review standards for clear and consistent execution.
- Communicate regularly with the buying team to ensure the correct stock levels and demographically correct stock are available.
- Analyze store‑level reports and create action plans to improve results.
- Communicate with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
- Manage manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
- Provide training and coaching for employees (daily, weekly, monthly) and ensure it is appropriately documented.
- Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
- Make commitments and decisions on available information even under stressful and changing conditions.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
- Coordinate appropriate action plans while considering consequences and budget decisions.
- Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
- Create energy and excitement around shared goals and values.
Qualifications
- Minimum of 6 years of progressive retail experience.
- Minimum of 2 years of store management experience in the service or retail industry.
- Extensive experience in connecting to consumers in a brand retailer is essential.
- Previous retail operations, budgeting, planning and sales experience.
- Previous people management experience and ability to act with purpose to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Collaborate to win and recognize and celebrate contributions and achievements of others.
- Exhibits courage in giving feedback that promotes positive behavioral change.
- Adapt fast and work at pace.
- Energetic and inspire trust, showing a clear presence on the shop floor.
PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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